Forum Discussion

RamenBOIO46's avatar
RamenBOIO46
2 years ago

Xbox 1 buttons stopped working sims 4

Xbox 1 controller buttons quit working in create a sim, outside of game they still worked but in game they stopped. Spent 3 hours working on a family just for all my buttons to stop working, couldn’t save them or do anything so I had to reset the game and lost all my progress, beyond upset and sad. Had a bad day and all I wanted to do was play my game and now I’m just shutting it off and going to bed. Anyone else have this issue?

playstation
xbox

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @RamenBOIO46,

    Was this only happening in CAS, and were all buttons unresponsive or only a few? 

    Please try a full power cycle on your console with these steps and let me know if this happens again:

    1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds. This will shut down your console completely.
    2. Unplug the console's power cable. Wait 30 seconds so the power supply is reset.
    3. Plug the console power cable back in.
    4. Press the Xbox button on your console to turn on the Xbox One.
  • RamenBOIO46's avatar
    RamenBOIO46
    2 years ago

    I was able to fix it by restarting the game (yes I was in CAS) and I lost the sims I was making in the process and had to restart making the family 

  • mumofharry's avatar
    mumofharry
    Seasoned Ace
    2 years ago
    @RamenBOIO46 Yeah this happened to me yesterday too on ps5 the only thing i could do was scroll down all other buttons didn't work fortunately after about 5 minutes it started working again weird though

About The Sims 4 Technical Issues - Consoles

Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.4,657 PostsLatest Activity: 10 minutes ago