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JamesG768's avatar
JamesG768
5 years ago

Xbox one Sims 4 won't load

I cannot load the game up as it just freezes and won't load. I've uninstalled and reinstalled the game and I've tried going about it with being offline but neither of those things have worked. I'm so...
playstation
xbox
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @JamesG768.

Thanks for reaching out to us about this. I'll try to help get this resolved for you. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

JamesG768's avatar
JamesG768
5 years ago
@EA_Aljo No it hasn't worked, still the same problem
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @JamesG768 

    Thanks for trying. Do you happen to have anything plugged into a USB port other than an external hard drive? Maybe a racing wheel or Guitar Hero dongle? If so, unplug it and try installing again.

    • JamesG768's avatar
      JamesG768
      5 years ago
      @EA_Aljo I'm finding if I go offline and load the game up then reconnect it works
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @JamesG768 

        Glad to hear it. It's possible this is connection-related then. If you like, we can try going through some troubleshooting or do you not really need help with this now?

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