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JamesG768's avatar
JamesG768
5 years ago

Xbox one Sims 4 won't load

I cannot load the game up as it just freezes and won't load. I've uninstalled and reinstalled the game and I've tried going about it with being offline but neither of those things have worked. I'm so...
playstation
xbox
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@JamesG768 

Thanks for trying. Do you happen to have anything plugged into a USB port other than an external hard drive? Maybe a racing wheel or Guitar Hero dongle? If so, unplug it and try installing again.

JamesG768's avatar
JamesG768
5 years ago
@EA_Aljo I'm finding if I go offline and load the game up then reconnect it works
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @JamesG768 

    Glad to hear it. It's possible this is connection-related then. If you like, we can try going through some troubleshooting or do you not really need help with this now?

    • JamesG768's avatar
      JamesG768
      5 years ago
      @EA_Aljo I am able to play as long as I load the game offline so it would be handy to go through troubleshooting but it's no rush as I am able to finally play now
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @JamesG768 

        Sounds good. I'd like you to go to the network settings screen on your Xbox and let me know what it says for the NAT type and IPv. Also, do you have the game installed on an external or internal hard drive?

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