Xbox one Sims 4 won't load
I cannot load the game up as it just freezes and won't load. I've uninstalled and reinstalled the game and I've tried going about it with being offline but neither of those things have worked. I'm so...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerGlad to hear it. It's possible this is connection-related then. If you like, we can try going through some troubleshooting or do you not really need help with this now?
@EA_Aljo I am able to play as long as I load the game offline so it would be handy to go through troubleshooting but it's no rush as I am able to finally play now
- EA_Aljo
Sounds good. I'd like you to go to the network settings screen on your Xbox and let me know what it says for the NAT type and IPv. Also, do you have the game installed on an external or internal hard drive?
- EA_Aljo
Have you checked to see if the game is up to date? To do this, select the Sims 4 tile and hit the Menu button on your controller. It's the one with the 3 horizontal lines on it next to the guide button. Next, choose Manage game & add ons. You should see here if there's an update available.
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