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JamesG768's avatar
JamesG768
5 years ago

Xbox one Sims 4 won't load

I cannot load the game up as it just freezes and won't load. I've uninstalled and reinstalled the game and I've tried going about it with being offline but neither of those things have worked. I'm so...
playstation
xbox
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@JamesG768 

Have you tried alternate DNS settings yet? If not, from the Xbox One screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

JamesG768's avatar
JamesG768
5 years ago
@EA_Aljo It seems to of worked, first time it loaded up without freezing and I didn't have to go offline! Thank you

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