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kaylindarich's avatar
kaylindarich
2 years ago
Solved

"City Living" world missing ;'(

Every time I join Sims 4 and open up my worlds the City Living world doesn't show up I've deleted the Sims 4 app off of Origin and installed it again, repaired Sims 4, redownloaded the City Living pack itself too,  even deleted the Origin app. And nothing works, I don't know if I deleted a folder in my downloads for Sims 4 by accident but nothing has worked. I even contacted support from EA to help and they were no use. ((((MACBOOK USER)))) please help 🙏

mac
  • Bluebellflora's avatar
    Bluebellflora
    2 years ago

    @kaylindarich 

    Sigh ☹️ At this point I think a complete uninstall and reinstall of Origin and the game should be carried out....

    1. Rename the current Sims 4 folder in Documents > Electronic Arts. Just add "backup" or something after the file name.
    2. Uninstall the game using Origin (right click on the game in your Origin game library and select uninstall)
    3. Manually uninstall Origin making sure to get rid of every single file listed and trash the app afterwards https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/
    4. Empty the trash and restart your Mac
    5. Re-download Origin https://www.ea.com/origin-for-mac
    6. Log into Origin and make sure automatic updates is unchecked
    7. Download and install the base game and then City Living, no other packs or content that you may have.
    8. Load the game and fingers crossed!

    Let me know how you get on.

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  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @kaylindarich

    Origin is needed to load a legitimate copy of The Sims 4.

    How did you re-download City Living? Presumably you uninstalled whatever was there beforehand, how did you do that?
  • kaylindarich's avatar
    kaylindarich
    2 years ago

    I didn't intentionally uninstall the pack- (well I dont think I did) however at one point when I was on Origin, I went to Sims 4 and pressed the tab that said expansion packs and scrolled down to City Living the button right below it said "install", even though Ive had it installed before this issue of the missing world in my Sims 4 game happened. 

  • kaylindarich's avatar
    kaylindarich
    2 years ago

    I recently came to conclusion that I accidentally deleted my original Sims 4 pack folder permanently with the expansion pack that I bought in that folder on my MacBook. I am now not able to load, play, or find my expansion pack (CITY LIVING) in my worlds section. It only shows the starter worlds, "City Living" expansion pack is nowhere to be found, I have tried multiple resolutions like, uninstalling and reinstalling The Sims 4 on Origin, same with Origin, in hopes that the folder would reappear under the Sims 4 section in my documents on my MacBook. I don't know what to do about the missing Sims 4 pack folder since it's permanently deleted. Is there any other way to get another copy of that folder? 

    As u can can see in the screenshot the folder is deleted. Is there any other way to get another copy of that folder? 

    Can someone please help me with a resolution??? ;'(

  • kaylindarich's avatar
    kaylindarich
    2 years ago

    I did see your previous thread. Thank you for both of those websites to try helping with my issue, But unfortunately neither of the websites/ links you sent have helped me retract the folder I deleted PERMANENTLY for my missing world pack in the Sims 4 game. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @kaylindarich

    So a repair hasn't worked in Origin and neither has trashing the EP folder in the Sims 4 Packs folder? When you trashed it you should have had the Download button showing under the pack in Origin.

    Could you post a screenshot of the EP in your Origin games library?
  • kaylindarich's avatar
    kaylindarich
    2 years ago

    Neither of those solutions have worked, although when I did trash the EP folder it did show the download button, I redownloaded it and the EP still wasn't present/opened in the Sims 4 when I opened up the game. 

    Here is the screenshot of the EP in my Origin games library:

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @kaylindarich

    Really strange. Could you post a screenshot of the map screen in-game showing all your worlds too.

    Did you purchase City Living? I think it may have been available as a free trial a while ago.
  • kaylindarich's avatar
    kaylindarich
    2 years ago

    I know it's really strange i honestly don't know what to do anymore lol. I did purchase the City Living. I'll include the screenshots of the map screen showing all my worlds as well as the order history showing I did buy the EP. 

    Here you go: 

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