Do we need EA play to play Sims 4?

To put a long story short, I couldn't update the Sims 4 game. I tried everything to get it to work, including undownloading and redownloading it, but it still won't work. I contacted EA Customer Experience for help, but I got no help. I asked if I needed EA Play to be able to play Sims 4, but I didn't get a clear answer, so I'm asking here.