If there are no known fixes, then what other channels do I have to seek resolution for this issue? I've looked around online and I can't find any way to communicate directly with EA about this. Is anyone able to advise me?
I've spent a lot of money on this game and it is now unusable. I have above the minimum specs EA claims are needed and if their product is not useable with the specs they have communicated, then they have misrepresented the quality and reliability of their game. How can I get in touch with them directly so that they will tell me what they're doing to address this issue or refund the money I've spent on a now defunct game? If there is an issue that renders the game inoperable, they should be taking responsibility for it themselves rather than shifting accountability to players and expecting them to find solutions for each other.
What official support services (with EA spokespeople) are actually available? All I could find in my search was that I could email them about the issue, but it also said that this was a one-way communication and there wouldn't be a response. What do I have to do to open up communication directly with EA about this?
Thank you for your help. Any advice is appreciated.
I've uninstalled everything and just installed base game, but I'm still having the same issue. The game seems to be permanently broken. Because the graphic levels are so low, I get really good frame rates but the game is unplayable because there are still huge black shapes in the middle of lots and floors missing. With just base game installed, I can load lots temporarily, but going into build mode or trying to save crashes the game. With the other packs installed, it crashes as soon as a lot is opened.
Thanks for the link, but I'm struggling to find live chat support. I've only been able to find a way to message them (but yesterday I saw something that said you can report a bug but you won't get a response). Is live chat only available in certain locations or am I just missing something?
All the Apple troubleshooting revealed no issues with the graphics card and my system, and I've been able to play another game with very high graphic settings, so it seems to be an issue exclusively with the Sims. I can see that these issues are only affecting people with the 16" MBP, but if the laptop has the minimum specs provided by EA, then they should be finding a solution to make sure the game is compatible with the technology. Otherwise, they should advertise that the game is not suitable for people with certain laptops and we could save our money by not buying the games in the first place.
