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I have been having a LOT of trouble with origin these past few days, so I will just start at the beginning of my problem.
I have a Macbook pro. Intel core i5. Updated to Catalina.
I went into Origin like I usually do, but nothing would load except for a blank screen and the message "Well, that didn't go as planned. Origin encountered an issue loading this page. Please try reloading it - if that doesn't work, restart the client or try again later" so I did both. I restarted it, and got the same message. I waited hours, and it was the same problem when I tried again. I tried even just clicking on my Sims 4 icon to try to go right into game, but that didn't work.
I was getting really frustrated and impatient, so after searching around, someone had said try "uninstalling origin completely, then redownloading it" so i did. Now a whole different problem came up. When I tried to login, the top of the login screen said "online login currently unavailable" and when I put in my username and password, it said "must be online when logging in for the first time." now I was realllly upset. It seemed like I put myself into a worse position than I was in. I did a lot more searching, tried the origin trouble-shooter thing, waited overnight. Nothing was working. I knew it wasn't my internet, it has been working fine this whole time. I tried resetting my proxy, cache, time and date on my computer, switching wifi's, restarting my router.... etc.
I finally downloaded the "reset origin" tool, and it worked! I was able to log in fine, and I was able to play the Sims 4, however, I noticed something else wrong. Origin said i had new "expansion pack ready to install"..... and so, I realized all of my Expansion packs, Game packs and all but one Stuff pack said they needed to install. I freaked out a little, because I have nearly ever single DLC you can get for the Sims 4, so it would take hours to redownload. When i opened up the game, in the Sims 4 starting menu, it said everything was already installed. In-game, everything was there, but in Origin, it wasnt downloaded again. The Sims 4 game itself was there, so I didnt have to reinstall that. I tried going on the Sims 4 game and trying "repair" and "update", but nothing showed that my games were installed. I didn't want to spend hours installing games that were already on my computer.
I'm just very frustrated with Origin. Ive spent a LOT of money on these games, and I hate being unable to play them. I shouldn't have to worry about not being able to login to my account or to play the games I have paid for. I don't know what to do about my expansions, other than take hours to fix it on Origin.
@kelssums1995 wrote:"Well, that didn't go as planned. Origin encountered an issue loading this page. Please try reloading it - if that doesn't work, restart the client or try again later"
We have satellite internet and get this message occasionally. More frequently lately. You can still open and play your games via the Applications folder. There may be a pause before the game opens, but it works just fine once it gets going.
If your games won't launch try turning off your WiFi. Open Origin. It will ask for your password. You may get another "Well, that didn't go as planned." window, but your games should launch from the Applications folder.
You can also open your games via the Applications folder if Origin shows a blank My Game Library window.
We keep automatic updates off.
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