Game continues to crash during live mode

Question

Please help me! My game has continued to crash every time I enter live mode, and I've tried everything- from repairing my game to uninstalling and reinstalling it. At this point I have no clue what to do. Attached is my last crash file.

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>60d478902d54ad8062188179</sessionid><type>crash</type><sku>ea.maxis.sims4.15.mac</sku><createtime>2022-02-25 07:19:45</createtime><buildsignature>Local.Unknown.Unknown.1.84.197.1230-1.200.000.546.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x61c2</categoryid><stack> 0x61c2 0x6de1f 0x8df74 0x6b4a3 0x6c26f 0x114412d 0x1148b2a 0x110043d 0x10ff9f9 0x10ff8b1 0xe268d7 0x101e8d5 0xe4b712 0x3165 0x1f12 0x1ef1 0x66646 0x5ad05 0x5a8b8 0x5a3ed 0x3b994 0x3aeb6 0xaab5 0xa7eb</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 407.93 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0xbe7da869 Game Sub-state: 0x1020b807 LoadingScreenActiveFlag: 0 Origin Version: 10,5,110,50000 Modded: False SystemInfo: Mac OS X Version 10.14.3 (Build 18D42) GPU: Intel HD Graphics 4000 macOS Metal driver 0.0.0.0 (baseaddr) 0x7fff71fb3000,'libsystem_platform.dylib' 0x7fff4f962000,'QuartzCore' 0x7fff44952000,'CoreFoundation' 0x7fff4f962000,'QuartzCore' 0x7fff4f962000,'QuartzCore' 0x10fa0c000,'The Sims 4' 0x10fa0c000,'The Sims 4' 0x10fa0c000,'The Sims 4' 0x10fa0c000,'The Sims 4' 0x10fa0c000,'The Sims 4' 0x10fa0c000,'The Sims 4' 0x10fa0c000,'The Sims 4' 0x10fa0c000,'The Sims 4' 0x10fa0c000,'The Sims 4' 0x10fa0c000,'The Sims 4' 0x10fa0c000,'The Sims 4' 0x7fff46cf5000,'Foundation' 0x7fff44952000,'CoreFoundation' 0x7fff44952000,'CoreFoundation' 0x7fff44952000,'CoreFoundation' 0x7fff44952000,'CoreFoundation' 0x7fff44952000,'CoreFoundation' 0x7fff43c0c000,'HIToolbox'(/baseaddr)</contextdata></report>

simqarobo · Answer

@Davis26bommer&nbsp;And if the latest version of Mojave,&nbsp;10.14.6, doesn't fix it, try changing graphics settings in game and see if any changes there make the issue go away.

bluebellflora · Answer

@Davis26bommer&nbsp;

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

I can see from the crash report that you have an Intel 4000 chip which, at this point, is very low spec for the game so your settings should be on the low side to prevent lag and crashing. Have you tried this to see if a clean game works?&nbsp;https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

davis26bommer · Answer

Hello! I did this, and the problem still exists. The info on my Mac:

13 in mid 2012

processor - 2.5 ghz intel core i5

memory 8gb 1600 mhz ddr3

stsrtup disk - macintosh hd

graphics intel hd graphics 400 1536 MB

I’ve never had issues playing sims on my computer before, this recently just started happening last week.

bluebellflora · Answer

@Davis26bommer  How much storage space is left on your Mac?What packs do you have installed?Do you use CC? If so, what kind?

bluebellflora · Answer

@Davis26bommer

Have you considered updating Mojave to the latest version, 10.14.6? I think you're experiencing this https://answers.ea.com/t5/Technical-Issues-Mac/-Sims-4-crashing-freezing-Intel-HD-4000/td-p/8486475

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Game continues to crash during live mode

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