Game Crashing/ force quit

yvettemj 

Do you have an Apple silicon (ARM) Mac? If so please post in this thread with your exact model, year, and version of macOS [TROUBLESHOOTING] Sims 4 Crashing since 1/14/25 Update | EA Forums - 11007810

If you aren't already running Sequoia 15.3.1 please update and see if that resolves the issue.

I am running on a 2020 Intel i3-based MacBook Air running macOS 12.4. My game sometimes crashes, although not too frequently. 

I believe the issue for me is strictly performance-related, however these may help:

I tend to follow these steps that prevent around 90% of crashes:

• Use your laptop (if you're using one) on a flat surface that doesn't prevent heat from being released (like on a desk, table, lapdesk, etc. rather than on your lap, couch, etc.)
• Make sure your graphic settings aren't on a setting that may impact your processor (low - medium graphics)
• Possibly (although I haven't needed to) buy a cooling pad for your computer (they cost around $25)
• Make sure you aren't using the garage door mural item from the City Living expansion pack, that has been known to crash games and corrupt saves.
• Make sure you aren't overloading your computer/save with Residential Rentals from For Rent (a few is fine, and I haven't found this issue, but too many can impact performance and crashing.)
• Crashes can sometimes stem from lots loaded with tons of items (possibly use less when building and/or download lots with less items from the gallery.)
• On your computer, try to only run the EA App and The Sims 4 while playing the game to limit CPU usage from other apps.

I hope this helps!

I have a Mac mini M1 2020 with MacOS Monterey 12.6.1.  With a Samsung display. I’m going to update my software but i need more storage first.

Bluebellflora I updated my software to Sequoia 15.3.1 and there is no more freezing when I travel to lots like the library in willow creek anymore. Curious on why not having an updated software on my computer effects traveling in the sims? 

yvettemj it may not be the specific version of macOS, 15.3.1, that fixes the issue but rather there is some sort of conflict/corruption in the 14 January game patch and the OS that reinstalling/updating the OS fixes.

Locking this thread as you have the issue affecting ARM Macs that is extensively covered in this ongoing master thread for the issue here 🙂 [TROUBLESHOOTING] Sims 4 Crashing since 1/14/25 Update on ARM M series Macs | EA Forums - 11007810