I've also had the same issue on Microsoft, so it's likely from their end.
PugLov3r55 Are you experiencing it now or it’a just recurring thing? The one time I got problems I just duplicated the folder and transfer my saves. Worked fine. This time I tried everything and nothing.
Maybe there was a sims update or something. I also saw that in case of Mac could be because iCloud Drive was doing syncs in the documents folder, where the sims 4 is… if anyone knows something about it, please feel free to share.
If you're still having issues could you please provide the screenshot of the TS4 folder requested in the opening post in this help thread I've merged your post into.
