Some users are reporting glitched lines across the lower part of their game screen when playing since updating to the 1.58/November/Discover University patch. The screen looks like this: (thanks to mollydod101 for posting the image) This issue is different to the other screen glitching issue where the whole screen has lines across it. If you are experiencing this it would be really helpful to please post the specs of your Mac. Click on the Apple in the top menu bar then About This Mac and post the following information in this thread: All of that information is really important, not just some of it. Don't post your serial number! For now there is no definite workaround. Some users have reported that disabling Edge Smoothing in the Game Options > Graphics options helps so definitely worth a try.

@Bluebellflora that's exactly it!

So, as usual, I updated my game (Nov 13 update) after opening Origin and getting that update notification.Before the update, I had edge scrolling set on "low" and had no problem whatsoever. I play for hours without any issues. I've had TS4 on this laptop for over two years now, and I've never had this problem before. Anyway, immediately after the update, I ran the game as usual and the moment I loaded a household and moved around, the lower bit of my screen started flickering and had that awful black stripey glitchy thing on screen. It scared the crap out of me, so I checked by opening another app, and switching to my desktop, and the screen was fine. It was the game.I consulted previous questions here, and one user suggested I lower the edge scrolling. The only option lower than "low" was to turn it off completely. I started the game again, and true enough the glitchy thing was gone. BUT, the graphics look awful. :/I tried creating a completely new game (new game folder and all, no CC's and mods) but the same thing happens.I'm playing on a Mid-2015 Macbook Pro (Retina). I know, Macs aren't exactly the best gadgets for playing video games on, but the odd bit is that I never really had an issue with my game until now. Did the update cause the glitch, or is it something I might have done?Help out a noob, please? Thank you!

I am having the same problem after the latest patch. My game is taking forever to load and then when I finally get to start playing, I have a glitch at the bottom 1/5 of my screen during live mode and build mode. CAS seems to be working normally. My mac details:Macbook Air (13-inch, early 2014)MacOS Mojave - Version 10.14.6Processor: 1.4 GHz Intel Core i5Memory: 4 GB 1600 MHz DDR3Startup Disk: Macintosh HDGraphics: Intel HD Graphics 5000 1536 MBI was not one of the people who needed to get the new Legacy game.I have tried repairing the game, tried removing origin access within the game and also removed my entire EA folder from my documents so that a new one generates, but even when starting fresh, the issue persists.

Hello there,So ever since the patch for university (on the 12th I believe), my screen has been flickering grey/static-like. Technically, I know what's causing this issue: edge smoothing. So, I turned off edge smoothing. However, edge smoothing is extremely important for me, and I'd like to see if I can find out why edge smoothing causes this flickering so that I can fix the problem and resume using edge smoothing.The game only flickers over UI menus (e.g game options, relationship panels, career opportunity messages etc), which leads me to believe this may have something to do with the UI scale update, although I'm not sure. I do have mods in my games, however I had to take them out for the patch and the problem still occurred without them, so I think it's unlikely this issue is caused by mods.Any suggestions?Thanks very much!

It’s OS Mojave version 10.14.6. In the picture bellow you can see the glitch and it gets worst to higher I have the game play settings!

Glitched lines across UI in bottom part of game screen

108 Replies

duchessofnowher
6 years ago
So, as usual, I updated my game (Nov 13 update) after opening Origin and getting that update notification.

Before the update, I had edge scrolling set on "low" and had no problem whatsoever. I play for hours without any issues. I've had TS4 on this laptop for over two years now, and I've never had this problem before.
Anyway, immediately after the update, I ran the game as usual and the moment I loaded a household and moved around, the lower bit of my screen started flickering and had that awful black stripey glitchy thing on screen. It scared the crap out of me, so I checked by opening another app, and switching to my desktop, and the screen was fine. It was the game.

I consulted previous questions here, and one user suggested I lower the edge scrolling. The only option lower than "low" was to turn it off completely. I started the game again, and true enough the glitchy thing was gone. BUT, the graphics look awful. :/
I tried creating a completely new game (new game folder and all, no CC's and mods) but the same thing happens.

I'm playing on a Mid-2015 Macbook Pro (Retina). I know, Macs aren't exactly the best gadgets for playing video games on, but the odd bit is that I never really had an issue with my game until now.

Did the update cause the glitch, or is it something I might have done?
Help out a noob, please?
Thank you!
mollydod101
6 years ago
I’ve just updated my sims 4! As I went to play the game in was glitchy so I tired to repair the game in origin still didn’t work so I tried this 4 times and it still didn’t work. I then watched a video on YouTube about moving the sims 4 file out of the EA file and renaming it. I did this and it ended up deleting my whole game saves I’ve been playing for generations and it all got deleted. However even after doing this my game is still glitching! I’ve tried lowering my game play settings and it fixes the issue however I don’t want to play my game with bad settings. Can anybody help? I have a MacBook Air!
crinrict
Hero+
6 years ago
@mollydod101 Moving this over to the mac forum.

What's OS are you using and how is it glitchy ? Coudl you elaborate on that a bit ?
mollydod101
6 years ago
It’s OS Mojave version 10.14.6. In the picture bellow you can see the glitch and it gets worst to higher I have the game play settings!
Bluebellflora
Hero+
6 years ago
@mollydod101

That's not looking good. MacBook Airs aren't designed for gaming at all so it is probably struggling with the higher requirements of the game. Have you made sure that air can circulate underneath your Mac so it doesn't overheat and burn out the Intel graphics chip?

More info about your Mac would also be helpful, please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
sammyteatime
6 years ago
For some reason, the new patch made my game really glitchy. Won't even start up, when it does itll get stuck on the loading screen, and if i get into actual game play everything is just low-res and its making me sad. Any help would be appreciated, or I will just wait until they fix it, because my game was running smoothly before this patch yesterday.
sammyteatime
6 years ago
Or maybe it might have been the Origin app, because it had an update too
Bluebellflora
Hero+
6 years ago
@sammyteatime

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
sammyteatime
6 years ago
@Bluebellflora I am trying to download the Legacy Edition to see if that is the problem, because EA stopped supporting non-Metal mac systems. Here are my mac details:

- MacOS High Sierra v. 10.13.6
- 1.4 GHz Intel Core i5 processor
- Intel HD Graphics 5000 1536 MB graphics
Bluebellflora
Hero+
6 years ago
@sammyteatime

That's not all the required info, please can you provide it all? No mention of RAM/memory or exact model.