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IsobelRosette's avatar
IsobelRosette
10 months ago

HELP MacOS - Lost All Saved Games after Overriding Configuration

PLEASE DELETE

Please help.

Could not access 'Manage Worlds' page and kept experiencing an 'Unrecognised Video Card' pop-up when opening The Sims4.

I found instructions on Reddit & this forum to delete the game and re-download. I followed instructions and relaunched, and I kept having the same issues. I came across Puzzleaddicts instructions (https://answers.ea.com/t5/PC/READ-FIRST-Unrecognized-video-card/td-p/9472783) to override the configuration folder.

I relaunched the program and had no pop-up, then realised I no longer had any of my previous saved games. Access my Saves fodler in my computer drive and nothing was in there! Have I lost everything?

I enjoy building more than playing and do not want to create Sims every time I want to build/create. Why can't I access the 'Mange Worlds' page?

I am using an M2, 2022 MacBook Air on macOS Sonoma 14.4. Graphics device info after downloading and replacing the config:

=== Graphics device info ===
Number: 0
Name (driver): Apple M2
Name (database): [Found: 0, Supported: 1]
Vendor: Apple
Chipset: Vendor: 106b, Device: 0000, Board: 00000000, Chipset: 0000
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: FD626D62
Texture memory: 5461MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8

mac

7 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    10 months ago

    @IsobelRosette 

    You can't access the Manage Worlds screens because you have to create a new household in a new save, which you are doing because your saves are not in the correct location for the game to load them.

    Please open Terminal (Applications > Utilities) and copy and paste the following search command then hit Enter/Return:

    find ~ -type f -name "*Slot_*" 2>/dev/null

    After a little while it will return the results of the search. You'll know when it's finished searching because the command prompt will reappear. Please copy and paste the results in a post here.

  • IsobelRosette's avatar
    IsobelRosette
    10 months ago

    Hi Bluebellflora,

    I appreciate your help & explaining that. I have run the search command in Terminal.

    Please see the results below:

    Last login: Tue Jan 14 07:58:21 on ttys000

     

    The default interactive shell is now zsh.

    To update your account to use zsh, please run `chsh -s /bin/zsh`.

    For more details, please visit https://support.apple.com/kb/HT208050.

    MacBook-Air-8:~ isobelelshaw$ find ~ -type f -name "*Slot_*" 2>/dev/null

     

    MacBook-Air-8:~ isobelelshaw$

    MacBook-Air-8:~ isobelelshaw$

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    10 months ago

    @IsobelRosette 

    Thanks. Did you remove any results? I'm wondering why there is a space between the command and the returning prompt when you copy/pasted from Terminal. Run that command to update the shell to zsh in Terminal. After it has updated open a new Terminal window and run this command:

    find / -type f -name "*Slot_*" 2>/dev/null

    This search will take considerably longer and you must make sure to allow Terminal access to locations it prompts for.

  • IsobelRosette's avatar
    IsobelRosette
    10 months ago

    Hi,
    I didn't remove the results, but I ran the command twice as I closed the first Terminal window without copying the data/information.

    I've run the command & had no results... See below:

    Last login: Wed Jan 15 08:32:32 on ttys000

    isobelelshaw@MacBook-Air-8 ~ % find / -type f -name "*Slot_*" 2>/dev/null

     

    isobelelshaw@MacBook-Air-8 ~ %

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    10 months ago
    @IsobelRosette

    Thanks. Looks like you have managed to delete all your saves ☹️ Not sure what instructions you followed, there is so much incorrect and damaging info online about supposedly fixing your game.

    Are the saves in the Bin maybe?
  • IsobelRosette's avatar
    IsobelRosette
    10 months ago

    *, I thought that was the case. Unfortunately, I had to empty my bin to redownload the game ☹️

    Thank you so much for taking the time to help me, even if we couldn't recover my saves.

    I hope you have a lovely week!

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