What macOS version are you running? macOS Sierra 10.12.6
Are you running any antivirus/firewalls? No
Does the game actually play and save ok? Yes and No. It saves, but I can't adopt any pets and when trying to, it makes my sims forget their kids and what not.
Are you launching it from within Origin or through the Sims 4 app in your Applications folder (can you try both?)? I tried both ways
Have you tried the Origin reset tool? Yes
EA StaffHi @lineafuglsig,
Are you using any Mods or custom content in your game? That sounds like a mod related issue. If you are using any, could you try the game without them?
Thanks!
-Mai
Hello. I have had this issue as well.
I'm able to play the game, even though I have downloaded it - it still is in a constant state of 'preparing' 'download now' 'download'. If I click play, my game does not have the content for it.
I'm running macOS Sierra Version 10.12.6. I've tried reinstalling the entire game, restarting origin multiple times by cleaning cache and everything that live chat has suggested. I have tried downloading the game without mods and with them, it still gives me the issue. I've tried on a different mac account that did not have a trace of origin on it so.. completely from scratch. It hasn't worked.
I'm not sure what to do to fix the issue.
Another thread regarding some information: https://answers.ea.com/t5/Technical-Issues/Sims-4-Cats-and-Dogs-won-t-download-or-complete-installation/m-p/6417002#M272751
