EA StaffHi @lineafuglsig,
Are you using any Mods or custom content in your game? That sounds like a mod related issue. If you are using any, could you try the game without them?
Thanks!
-Mai
Hello. I have had this issue as well.
I'm able to play the game, even though I have downloaded it - it still is in a constant state of 'preparing' 'download now' 'download'. If I click play, my game does not have the content for it.
I'm running macOS Sierra Version 10.12.6. I've tried reinstalling the entire game, restarting origin multiple times by cleaning cache and everything that live chat has suggested. I have tried downloading the game without mods and with them, it still gives me the issue. I've tried on a different mac account that did not have a trace of origin on it so.. completely from scratch. It hasn't worked.
I'm not sure what to do to fix the issue.
Another thread regarding some information: https://answers.ea.com/t5/Technical-Issues/Sims-4-Cats-and-Dogs-won-t-download-or-complete-installation/m-p/6417002#M272751
What do you mean by 'If I click play, my game does not have the content for it'? Can you play the game but no C&D content/gameplay is available? It would really help if you could provide your answers as others have on this thread and answer all the questions 🙂
Thanks for the link, I'll take a look.
