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Bluebellflora's avatar
10 years ago
Solved

[INFO REQUEST] Sims 4 not closing properly. Force Quit doesn't work either

If you are having issues with the game not quitting properly please post your Mac's specs. here with a brief description of the issue, any error messages that are showing, when it started, and what steps you have taken to try and solve it. Posting a crash log (using the spoiler tags) would be a huge help too.

Symptoms

Sims 4 will not quit properly. Using Force Quit does not quit the game either. Attempting to quit any game processes in Activity Monitor does not work. Origin will not quit as the game is still running.


How to find your Mac's specs

Read this post for instructions - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M162

Providing a crash log

If no log seems apparent please go to Applications > Utilities > Console. In the left side menu click on User Diagnostic Reports to open the stack. Any crash logs will have Sims 4 in them and the very bottom one will be the most recent:

Click on the bottom one and you will see the report on the right. Please copy and paste the entire report in this post, using the Spoiler tags as the report will be long.

  • @mj3304

    Yes, moving CC whilst having the game open wouldn't have been the best thing to do. Can you switch to Finder by holding down CMD and pressing the tab key and cycling through the open apps? If so choose Finder then click on the Apple in the menu bar and select Force Quit.

    Once you've managed to quit the game, then quit Origin. Restart your Mac then launch Origin, right click on the game in your games library and select repair game. That should fix it 🙂

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