@LatiaLi Just to confirm, you've tried playing with a completely new game folder, and the problem persists? (If you haven't done so, pull your existing TS4 game folder out of Documents and onto your desktop. A clean folder will spawn the next time you launch the game; test a new save in this folder to see what happens.)
If this doesn't or didn't work, then try an Origin Repair Game—right-click on the TS4 icon in your Origin library to see the option. If you can't repair the game, or you just want to be thorough, you can run the Origin reset tool for macs first.
https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
Then try another clean folder to see if it makes a difference.
I’ll try this way... but I’m willing to just erase everything and start over
