Error 102 can't get game to work

Hoping you can help... So I was playing on my Mac, using a couple toons I'd gotten via the gallery. One was a new downloaded toon into my game that I'd successfully played with for about an hour on their home lots. Then I took them to the Magical Realm and everything was fine. I sent one toon home and then shortly sent the new toon home. That's when I first  got an error message. I didn't take note of what error, just thought it was a simple thing. Then today, I was attempting to play and after clicking to resume the current game, and going to the usual loading screen, this warning came up: "The game failed to load: Error Code: 102:497e7f9:14992c5f. It is recommended that you relaunch the game." So I tried that then got the same message. I went over to this site ( https://www.carls-sims-4-guide.com/forum/index.php?topic=29129.0 ) and followed the instructions to delete the caches, repair the game in my EA application, and try again. Same results. I tried multiple times. I also tried loading to a save before the game had crashed but the same results. I don't have any mods. Could you please help me fix what's going on? Thanks!