Mac Unrecognized Video Card - Sims 4
Hey! Just getting this message whenever I open up Origin and load the Sims 4. Don't really know a lot about computers/games but anything you can tell me will help! It doesn't save my game and alwa...
Forum Discussion
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Hi, I am also having the same issue. Would you be able to help me fix it please?
macOS Catalina
Version 10.15.2 (19C57)
MacBook Air (Retina, 13-inch, 2019)
Processor 1.6 GHz Dual-Core Intel Core i5
Memory 8 GB 2133 MHz LPDDR3
Graphics Intel UHD Graphics 617 1536 MB
Legacy Edition
No antivirus
Tried repairing the game and didn't work
No CC/Mods
let me know if you need anymore information, thanks 🙂
- @janemfc
Can you please post the details under === Graphics device info === from your Config.log file in the Sims 4 folder. It's around 10 or so lines.sure thing
=== Graphics device info ===
Number: 0
Name (driver): Intel UHD Graphics 617
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 87c0, Board: 00000150, Chipset: 0002
Driver: macOS Metal driver, Version: 0.0.0.0
Driver version: 0
Monitor: 00000000
Texture memory: 1536MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 0
Opt. features: -d24s8Thanks. Could you please follow the instructions here to add your card to the GraphicsCards.sgr file - https://answers.ea.com/t5/Technical-Issues-Mac/Mac-Unrecognized-Video-Card-Sims-4/m-p/8926043#M29564
Your details will obviously be different, try this:
card 0x87C0 "Intel UHD Graphics 617" $cardLevelMedium $resolutionMedium
