Forum Discussion
7 years ago
Hello to my fellow Simmers. I am having an unusual problem. I updated to Mojave 10.14.1 on a 2017 13" Macbook Pro with a Trackpad. My gameplay was working fine. However, I have upgraded to a 27" iMac and Sims 4 will not load into gameplay.
I tried Sims 3 and although I did receive a dialog stating that my video card was not recognized, I was able to start gameplay into Sims 3. I didn't do too much, as I have gotten much used to Sims 4.
I had restored the new Mac from my previous Macbook so I didn't need to install anything - could this be an issue? When I first launched Origin it required an update and before starting Sims 4, that also required an update. The first time I tried loading Sims 4 I received a dialog stating that Sims 4 was not optimized... that dialog is no longer coming up. Initially the main game options menu worked, but now it comes up blank. My previous saved game are available under load game and the World menu will come up w/all of my current Sims households, but when I press the Arrow to play, nothing happens. It will only stay on the world menu. If I go to exit, it will crash. Nothing happens when I press on new game. The odd thing is, I clicked on the Arrow itself and although I still was not able to start from the household, I was able to use the destination feature and select my household and the game loaded. I can play, however, the menu to save and exit, etc... doesn't seem to respond. Most of the tabs do not work. I clicked save and exit and it appeared to save, but after that it "unexpectedly quit".
Here are my mac specs:
iMac (Retina 5k, 27-inch 2017)
3.58 GHz Intel Core i5 Processor
8 GB 2400 MHz DDR4 (Planning on increasing to 16 GB)
Radeon Pro 580 8192 MB Graphics Card
Anyone else having similar issues? Any suggestions on troubleshooting? Any info is greatly appreciated. Thank you.
I tried Sims 3 and although I did receive a dialog stating that my video card was not recognized, I was able to start gameplay into Sims 3. I didn't do too much, as I have gotten much used to Sims 4.
I had restored the new Mac from my previous Macbook so I didn't need to install anything - could this be an issue? When I first launched Origin it required an update and before starting Sims 4, that also required an update. The first time I tried loading Sims 4 I received a dialog stating that Sims 4 was not optimized... that dialog is no longer coming up. Initially the main game options menu worked, but now it comes up blank. My previous saved game are available under load game and the World menu will come up w/all of my current Sims households, but when I press the Arrow to play, nothing happens. It will only stay on the world menu. If I go to exit, it will crash. Nothing happens when I press on new game. The odd thing is, I clicked on the Arrow itself and although I still was not able to start from the household, I was able to use the destination feature and select my household and the game loaded. I can play, however, the menu to save and exit, etc... doesn't seem to respond. Most of the tabs do not work. I clicked save and exit and it appeared to save, but after that it "unexpectedly quit".
Here are my mac specs:
iMac (Retina 5k, 27-inch 2017)
3.58 GHz Intel Core i5 Processor
8 GB 2400 MHz DDR4 (Planning on increasing to 16 GB)
Radeon Pro 580 8192 MB Graphics Card
Anyone else having similar issues? Any suggestions on troubleshooting? Any info is greatly appreciated. Thank you.
7 years ago
My game is working now. I had my settings to ultra and that seemed to be a problem. I had hit reset to default and then restarted my iMac. Setting to High works fine. I did have to move out some of my 2016 CC. Cheers!
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