@lambchop307 Which game are you playing? It sounds like Sims but could be 3 or 4. Which worlds are missing? And does your computer run Windows or macOS?
@puzzlezaddict I think he says his problem occurred in Sims 4.
@lambchop307 Try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. If that doesn't help, clear Origin's cache and repair again.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
That assumes your computer runs Windows. If you have a Mac, please use this guide to repairing your packs, which is a separate step.
https://bluebellflora.com/2020/06/17/repairing-sims-4-packs-in-origin/
And in the future, please let me know, with a new post and a tag, if you add more information to your posts, since I won't get a notification from an edit.
@Das_KinderLumper The original post was edited long after I saw it.
I so appreciate your trying to help me. I am so frustrated. I went to the website, after about 30 tries, I logged in and tried to do the repair as you instructed and as I have done before to repair. When I right click on the game, the settings come up as before so I clicked on settings and there is no link to repair. Then I went to my Sims four packs and I can’t even get them to come up. I can’t find anybody at EA to help. Do you have any other ideas? Again I thank you so much. 😊
I so appreciate your trying to help me. I am so frustrated. I went to the website, after about 30 tries, I logged in and tried to do the repair as you instructed and as I have done before to repair. When I right click on the game, the settings come up as before so I clicked on settings and there is no link to repair. Then I went to my Sims four packs and I can’t even get them to come up. I can’t find anybody at EA to help. Do you have any other ideas? Again I thank you so much. 😊
@lambchop307 What options do you see when you right-click on the game tile? Please post a screenshot.
Please also let me know whether your computer runs Windows or macOS, whether you bought the game through Origin or Steam, and whether you've ever had an EA Play subscription.
It’s not letting me sign in on main page. When I do sign in, I will send you a screenshot.
macOS
bought thru origin
no EA subscription
THANK YOU,
Ann
