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Anonymous's avatar
Anonymous
8 years ago
SolvedApproved

my sims wont stop crashing

I have been playing for over two years know and this is the first time I experienced a issue. whenever I try to go on to manage worlds it just crashes. I have recently tried to download cc and that wont work either. I have tried everything

PLEAS HELP

mac
  • Bluebellflora's avatar
    Bluebellflora
    8 years ago

    @idontgetlife

    Have you moved out the whole Sims 4 folder, started a brand new game and seen if that helps?

    Please can you also provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

    You could also try this:

    1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
    2. Navigate to Contents > Mac OS.
    3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
    4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.

7 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @idontgetlife

    Which Sims game are you referring to? This Mac forum covers all Sims games. Have you tried removing the CC and seeing if your game will launch?

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    I am referring to the Sims 4. I don't have mods and it still crashes so it cant be a problem with my mods

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @idontgetlife

    Thanks. You said in your first post that you have CC, have you moved out your Mods folder and then tried to launch the game? CC can cause issues, just like Mods. 

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    yes I have tried that and still nothing happens it was crashing before I had cc as well

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved

    I have tried doing that twice as well as checking for updates

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @idontgetlife

    Have you moved out the whole Sims 4 folder, started a brand new game and seen if that helps?

    Please can you also provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

    You could also try this:

    1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
    2. Navigate to Contents > Mac OS.
    3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
    4. Now open Origin, click on The Sims 4 in your Games Library and click on Download.

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