Newly downloaded Sims 4 won't connect to gallery

Question

So I got a new Macbook pro this year (2020) and I pulled my files over but redownloaded sims 4 from the origin application and bought a couple new packs. I only did the thing where you manually pull your saves over and that seemed to work. Things are a little kerfuzzled because it thinks all the packs are new but gameplay wise its preforming perfectly as far as I've noticed. But when I go to the gallery I'm logged in to my origin account but it asks me to connect to the internet and then fails to do so. I don't think I have a legacy game because I can play the new snowy escape perfectly well. I've tried checking my origin settings and internal sims4 settings and they are both what they should be (I think). I've tried checking my security settings and I don't even have a firewall or proxys enable to block anything. I emptied my cashe and tray folders just in case (but there were no files in them anyway). I've also done the obvious of closing and restarting things (sims4, origin, the computer itself). NO DICE.

I'm not sure what's wrong or how to fix it. HELP!

My game version reads as 1.69.59.1220 so maybe I'm wrong on it being legacy.

dated Jan 18 2021, 12:21 AM

bluebellflora · Answer

@MathiasKejseren

You won't be running legacy Edition 🙂 Try the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

Repairing the game may help too, right click on it in your Origin games library and select repair game.

Keep this link somewhere. It's a great thread for the current status of the gallery - https://answers.ea.com/t5/General-Discussion-Feedback/READ-FIRST-Gallery-Connection-Troubleshooting-Status-of-the/td-p/9514109

mathiaskejseren · Answer

I tried those. No luck, I've DM crinrict to see if they might have an answer.

bluebellflora · Answer

@MathiasKejseren  Did you try a brand new Sims 4 folder and not just empty cache and tray files?

mathiaskejseren · Answer

No, I'm not sure what you mean. The only thing I pulled over was my saves and the cashe and tray folders were empty. I'm a bit scared I might break my game if i fiddle to much without knowing what im doing.

bluebellflora · Answer

@MathiasKejseren  Go into Documents &gt; Electronic Arts and move your Sims 4 folder to the desktop then relaunch the game. It will be like new as your saves will be in the folder you moved to the desktop. Start a new game and see if you can connect to the gallery.

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Newly downloaded Sims 4 won't connect to gallery

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