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MathiasKejseren's avatar
MathiasKejseren
5 years ago

Newly downloaded Sims 4 won't connect to gallery

So I got a new Macbook pro this year (2020) and I pulled my files over but redownloaded sims 4 from the origin application and bought a couple new packs. I only did the thing where you manually pull ...
mac
Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
@MathiasKejseren

You won't be running legacy Edition 🙂 Try the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

Repairing the game may help too, right click on it in your Origin games library and select repair game.

Keep this link somewhere. It's a great thread for the current status of the gallery - https://answers.ea.com/t5/General-Discussion-Feedback/READ-FIRST-Gallery-Connection-Troubleshooting-Status-of-the/td-p/9514109
MathiasKejseren's avatar
MathiasKejseren
5 years ago

I tried those. No luck, I've DM crinrict to see if they might have an answer.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @MathiasKejseren

    Did you try a brand new Sims 4 folder and not just empty cache and tray files?
    • MathiasKejseren's avatar
      MathiasKejseren
      5 years ago

      No, I'm not sure what you mean. The only thing I pulled over was my saves and the cashe and tray folders were empty. I'm a bit scared I might break my game if i fiddle to much without knowing what im doing.

      • Bluebellflora's avatar
        Bluebellflora
        Hero+
        5 years ago
        @MathiasKejseren

        Go into Documents > Electronic Arts and move your Sims 4 folder to the desktop then relaunch the game. It will be like new as your saves will be in the folder you moved to the desktop. Start a new game and see if you can connect to the gallery.

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