Not Connecting?

Hi, last night I bought the new Royalty Expansion Pack as well as the on-sale Eco Lifestyle. But when I went to boot the game, the two packs were not showing up. In Manage Worlds, it said the two worlds had not finished downloading yet. I went into the EA App; it showed they had downloaded. I uninstalled them and redownloaded them and got the same reaction. I repaired. I cleared the cache. I restarted the EA App. I restarted my computer. Still, the two new worlds were faded and said they would show up when they finished downloading. (Meanwhile, at least one of the times I restarted the game, I did get the little pop-up with the Welcome to Eco/Welcome to Royal guides, so idk how the worlds didn't show up.)

This morning, I tried again, and nothing. So I uninstalled and reinstalled the whole game and then each expansion pack and stuff pack and whatever else, one by one. Now I can't load any of my saved games because it's claiming that none of my packs have downloaded - even though in the EA App, they all claim to have downloaded and to be installed. When I try to open the Download Manager inside the game, it says that I'm offline and asks if I want to connect. My Mac is connected to the internet - I'm submitting this form using it right now - and when I look at the Account menu at the top of my screen when I'm in the EA App, it offers the option "Go Offline", which I would assume means I'm online now, so I don't know why I'd need to connect. When I press the button to connect, I get the endless wheel of doom. 

Please help.