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WhiteLinen16's avatar
WhiteLinen16
6 years ago
Solved

"Origin" Can't be opened because Apple cannot check it for Malicious Software

@answerhq @Bluebellflora 

Hi I finished playing Sims 4 at night and then the next day when I went to play it again "Origin" wouldn't load up, So I ( think ) I have deleted it and I have tried to Download it again and now I get this message when I want to Open the download file so that it downloads properly, 

       "Origin" Can't be opened because Apple cannot check it for Malicious Software.  

Whats going on and still I can't play The Sims 4.

My OS is the new Mac Catalina once I did all what you have said recently on how to fix the problem with the New Upgrade to OS Catalina it was working fine, So what's changed ???

Can you help me please.?

Thank You 

mac
  • MaxisJoe's avatar
    MaxisJoe
    6 years ago
    General Note - The Origin client appears to have been updated to address the Signing and Notarization issues that were causing this Gatekeeper quarantine. You should now (on first launch) see a message from Finder that indicates it's an app that has been downloaded from the Internet and verifying that you want to run it. All you have to do is click the "Open" button. You should not see the message again unless you download a completely fresh copy of the Origin client (Origin self-updates should not re-trigger the warning).

    Happy Simming!

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  • dzm06's avatar
    dzm06
    6 years ago
    @corgiwaffel Right-click (or Ctrl-click) on the Orign app and select Open. That SHOULD get you into the Origin client. Not sure if that'll help with your login problems though. Good luck.
  • LouisePongratz's avatar
    LouisePongratz
    6 years ago
    @dzm06 I found a suggestion on that did the trick!

    https://discussions.apple.com/thread/250772841

    " Try to open Origin again, so you get the malicious software warning again.

    Then click the Apple icon in the upper left corner of your screen and select System Preferences > Security and Privacy.
    Under the General tab, you should see a message about Origin being blocked. Click the lock icon in the lower left corner of the window, enter your password so you can make changes, and click the button to allow Origin anyway."

    Then I open The Sims again and it seems to work.

    Thanks for the help. I hope the Apple links helps you and others as well
  • monsterababe's avatar
    monsterababe
    6 years ago

    Thank you so much. I thought all was lost after installing origin and the helper about 13 times. This was literally the only thing that worked.

  • tildeamanda's avatar
    tildeamanda
    6 years ago

    I have a MacOS Catalina, version 10.15.

    I had to uninstall origin because sims 4 stopped working and all. And now I have tried all day to try to get it to work, I download it and when I try to open it, it says: "Origin can´t open because Apple can´t check if it contains malware." 

    I tried to reset origin multiple times, i restarted the computer (in safe mood aswell) multiple times, I contacted support team a few times, but nothing worked.

    I tried going to disk utility, but it didn´t do anything no matter what or where i pressed, I couldn´t make any changes or anything at all there. 

    I´m getting tired now, I have been trying for literally hours but nothing works. Please, is there anyone who can help me?

  • dzm06's avatar
    dzm06
    6 years ago
    Right-clock the Origin icon and select Open from the menu that will pop up. You will get the warning again, but there will not be a” open” button. Click it.

    You should be ok from here.
  • LouisePongratz's avatar
    LouisePongratz
    6 years ago
    @tildeamanda Hej,
    You need to do some changes: We had the same problem and we found a post in the Apple support pages:

    Here is the post about that
    Link to the Apple support page: https://discussions.apple.com/thread/250772841

    Try to open Origin again, so you get the malicious software warning again.

    Then click the Apple icon in the upper left corner of your screen and select System Preferences > Security and Privacy.
    Under the General tab, you should see a message about Origin being blocked. Click the Lock icon in the lower left corner of the window, enter your password so you can make changes, and click the button to allow Origin anyway."

    Then I open The Sims again and it seems to work.

    I hope this works

    Good luck

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