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7iy9fvmn9tmw's avatar
7iy9fvmn9tmw
Seasoned Novice
2 days ago
Solved

Pack missing in live mode and CAS

Help! I re-downloaded Vampires on my Mac and went into my save to see that the pack isn’t registered in either Live Mode or CAS; it's on my Sims 4 game! Even after trying to repair it and restarting my Mac, it still doesn't register! Do I uninstall Sims 4 or redownload it? What do I do?!

[CM edit - descriptive title]

  • Hey 7iy9fvmn9tmw​

    If you haven't already, can you navigate to Marketplace > My Collection > Pack Selection in-game and check whether the pack is deactivated? If it is, you can reactivate the pack by selecting it and clicking 'Confirm.'

    Let us know what you're seeing there, thanks! 

3 Replies

  • 7iy9fvmn9tmw's avatar
    7iy9fvmn9tmw
    Seasoned Novice
    2 days ago

    THANK YOU!!! It worked! I completely forgot about the whole marketplace😭

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey 7iy9fvmn9tmw​

    If you haven't already, can you navigate to Marketplace > My Collection > Pack Selection in-game and check whether the pack is deactivated? If it is, you can reactivate the pack by selecting it and clicking 'Confirm.'

    Let us know what you're seeing there, thanks! 

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