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TremaryArt's avatar
TremaryArt
Seasoned Newcomer
3 days ago

Possible Metal/AMD GPU Mac crash issue

Hellow there:

ISSUE: Game KEEPS CRASHING after getting “Enchanted by Nature”

I already follow all the steps on the entry “[INSTRUCTIONS] How to troubleshoot and test a broken game”, I even delete the complete “The Sims 4” folder inside “Electronic Arts” folder, I began a new save file free of CC mods and the game is still crashing.

CONDITIONS BEFORE CRASHING:

Tested Scenario One: Playing with the townie household Goths, after playing already 1 hour 25 minutes the game crash, even my iMac freezes

Tested Scenario Two: “Runaway teenage challenge”

  • Household with one teenage human Sim
  • Aspiration “Nature Nomad”
  • Living in the “Fern & Frond Wading Pond” on “Sprucederry Grove” neighborhood at Innisgreen World.

After already 40 min the game crash, last case was in a transportation of the sim to a community lot.

TECHNICAL INFO:

  • Model: iMac Retina 4K, 21.5-inch,
  • Year. 2017
  • macOS version, Ventura 13.7.6 (22H625)
  • Memory, 16 GB 2667 MHz DDR4
  • Storage available, 2 TB

Two final comments:
I'm a bran designer, my iMac can process very complex and heavy work for production art but since getting "Enchanted by Nature" my game becomes so broken.

As an remote worker I was waiting to play my beloved game until weekend, its very frustrating fixing an expensive product instead, this is damaging the Sims Brand and is an awful customer experience, I hope we can get a solution soon.

 

graphics

3 Replies

  • TremaryArt's avatar
    TremaryArt
    Seasoned Newcomer
    24 hours ago

    Hi there, here it comes, separated by a _______________

    SATURDAY 19TH JULY 20:33 HOURS

    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>fe5663be97cf4b40687c4aef</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2025-07-20 02:33:27</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1230-1.200.000.666.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1138030</categoryid><stack> 0x1138030 0x35ed 0x3995 0x7fb45 0x7ee5e 0x1569b2 0x1322cf 0x1c584 0x13dd36d 0x13bf8ec 0x13c164a 0x1a6c7bb 0x13ccdc3 0x1a6bbb8 0x1a59e56 0x1a3fef3 0x1a3efe2 0x1a9993c 0x1a98f63 0x1a986cb 0x1379591 0x1378dc9 0x1378cde 0xff7e3b</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 2695.50<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0xae03c339<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,511,0,6024<br />Modded: False<br />SystemInfo: Mac OS X Versión 13.7.6 (Compilación 22H625) GPU: Radeon Pro 560 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br /><br />(baseaddr) 0x10f3c8000,'The Sims 4' 0x7ff810514000,'libsystem_platform.dylib' 0x7ff810549000,'CoreFoundation' 0x7ff810391000,'libsystem_c.dylib' 0x7ff810391000,'libsystem_c.dylib' 0x7ff819b99000,'Metal' 0x7ff819b99000,'Metal' 0x7ff819b99000,'Metal' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4' 0x10f3c8000,'The Sims 4'(/baseaddr)</contextdata></report>

    _______________________________________

    SUNDAY 20TH JULY 14:44 HOURS

    <?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>5da513e51e882b03687d41cd</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2025-07-20 20:41:02</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1230-1.200.000.666.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1138030</categoryid><stack> 0x1138030 0x35ed 0x3995 0x7fb45 0x7ee5e 0x1569b2 0x1322cf 0x1c584 0x13dd36d 0x13bf8ec 0x13c164a 0x1a6c7bb 0x13ccdc3 0x1a6bbb8 0x1a59e56 0x1a3fef3 0x1a3efe2 0x1a9993c 0x1a98f63 0x1a986cb 0x1379591 0x1378dc9 0x1378cde 0xff7e3b</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 4752.80<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,511,0,6024<br />Modded: False<br />SystemInfo: Mac OS X Versión 13.7.6 (Compilación 22H625) GPU: Radeon Pro 560 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br /><br />(baseaddr) 0x103c52000,'The Sims 4' 0x7ff80f29c000,'libsystem_platform.dylib' 0x7ff80f2d1000,'CoreFoundation' 0x7ff80f119000,'libsystem_c.dylib' 0x7ff80f119000,'libsystem_c.dylib' 0x7ff818921000,'Metal' 0x7ff818921000,'Metal' 0x7ff818921000,'Metal' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4' 0x103c52000,'The Sims 4'(/baseaddr)</contextdata></report>

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    11 hours ago

    TremaryArt​ 

    I've split your posts out into a separate thread. I think it may be GPU or Metal related issue, maybe because the game has had recent performance updates which have included graphics improvements, maybe OS related since updating. As you're on an Intel Mac you could try resetting the NVRAM  and see if that helps. When did you update your Mac to 13.7.6? I see it was released in May.

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