My Sims are unable to live in Sprucederry Grove in Innisgreen because the games crashes frequently when they spend longer periods of time in this neighborhood. It doesn’t crash while my Sims reside i...
Ideas
I've split your posts out into a separate thread. I think it may be GPU or Metal related issue, maybe because the game has had recent performance updates which have included graphics improvements, maybe OS related since updating. As you're on an Intel Mac you could try resetting the NVRAM and see if that helps. When did you update your Mac to 13.7.6? I see it was released in May.
Hi Bluebellflora ,
I don´t remenber when I did update to the Ventura 13.7.6 system, maybe it was in May, I already did the process of resetting the NVARAM, but today happened the same kind of iMac Crashing, repeating the same conditions, it was when in game appears the translation screen between lots, traveling from "“Fern & Frond Wading Pond” to "Movers & Shakers" gym, the same circumstance from the last crashing, before that the Sim traveled to other public lots with out problem.
Here it comes the last crash report file:
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>26554f20bbb6cacd6883e44b</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2025-07-25 20:28:49</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1230-1.200.000.666.Release</buildsignature><systemconfig></systemconfig><categoryid> 0x1138030</categoryid><stack> 0x1138030 0x35ed 0x3995 0x7fb45 0x7ee5e 0x1569b2 0x1322cf 0x1c584 0x13dd36d 0x13bf8ec 0x13c164a 0x1a6c7bb 0x13ccdc3 0x1a6bbb8 0x1a59e56 0x1a3fef3 0x1a3efe2 0x1a9993c 0x1a98f63 0x1a986cb 0x1379591 0x1378dc9 0x1378cde 0xff7e3b</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 1206.03<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,515,0,6028<br />Modded: False<br />SystemInfo: Mac OS X Versión 13.7.6 (Compilación 22H625) GPU: Radeon Pro 560 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br /><br />(baseaddr) 0x10a7cd000,'The Sims 4' 0x7ff81cd8a000,'libsystem_platform.dylib' 0x7ff81cdbf000,'CoreFoundation' 0x7ff81cc07000,'libsystem_c.dylib' 0x7ff81cc07000,'libsystem_c.dylib' 0x7ff82640f000,'Metal' 0x7ff82640f000,'Metal' 0x7ff82640f000,'Metal' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4' 0x10a7cd000,'The Sims 4'(/baseaddr)</contextdata></report>
Do you think this is your issue now you've narrowed it down to Innisgreen? [PC] [EBN] Frequent crashes in Innisgreen | EA Forums - 12369004
Hi dear Bluebellflora:
It could be, I already had two new crashes playing on live mode on "Sprucederry Grove" neighborhood at Innisgreen, here it comes the two crash report:
SATURDAY 26TH 22:23 HRS
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>88ae7b5ad2eceb20688585bd</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2025-07-27 04:23:55</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1230-1.200.000.666.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf43d34</categoryid><stack> 0xf43d34 0xe9dd16 0xe9df3d 0xe9450e 0xe9e18b 0x1504b97 0x118bec3 0x115b275 0x112cc80 0x112bc7b 0x112b9dd 0x1e7fd0 0xfd2d52 0xfa9d93 0x153c553 0xfc62c5 0xfb229f 0x1017642 0x1017504 0x43d5 0x3362 0x3341 0x9e556 0x96278</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 9246.86<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,515,0,6028<br />Modded: False<br />SystemInfo: Mac OS X Versión 13.7.6 (Compilación 22H625) GPU: Radeon Pro 560 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br /><br />(baseaddr) 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x7ff801c08000,'Foundation' 0x7ff800d5e000,'CoreFoundation'(/baseaddr)</contextdata></report>
SUNDAY 27TH 10:22 HRS
<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>ea854c486be1180e68865043</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2025-07-27 16:22:55</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1230-1.200.000.666.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf43d34</categoryid><stack> 0xf43d34 0xe9dd16 0xe9df3d 0xe9450e 0xe9e18b 0x1504b97 0x118bec3 0x115b275 0x112cc80 0x112bc7b 0x112b9dd 0x1e7fd0 0xfd2d52 0xfa9d93 0x153c553 0xfc62c5 0xfb229f 0x1017642 0x1017504 0x43d5 0x3362 0x3341 0x9e556 0x96278</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 540.84<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,515,0,6028<br />Modded: False<br />SystemInfo: Mac OS X Versión 13.7.6 (Compilación 22H625) GPU: Radeon Pro 560 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br /><br />(baseaddr) 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x7ff808ed3000,'Foundation' 0x7ff808029000,'CoreFoundation'(/baseaddr)</contextdata></report>
I hope it helps to the diagnosis. Testing playing in some other world, Living mode appears to be the problem, build mode remains stable.
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- EA_Cade11 months ago
Community Manager