Re: CAS lag after 6/18 Update

@twin-reverb-sims 

Thanks 🙂 Here's a couple of things to try:

1. Disable Origin in-game
2. Play completely offline

@Bluebellflora  I would agree with the description @twin-reverb-sims provided. It’s like the animation is in slow motion. The audio of the sim doesn’t match the movement of that makes sense. Like when the sims does random Simlish during CAS is off. Even my CAS screen will load slowly at first. Like the randomizer loads slowly and the zoom in and out is slow. But once I zoom in it seems normal. 

@Bluebellflora

No change with disabling Origin/going offline, but I'm giving everything a fresh install now to see if that makes any difference. 🤔

@Bluebellflora Ive deleted the recommended folders, played offline, tried the game no change. I then deleted the folders again, took out my mods folder no change, played offline no change. Lastly I took out my entire sims 4 folder and played offline and no change. 

Hello @candiecoatediv @marcelle_evans @twin-reverb-sims @poshified 

Can someone share a video of the issue occurring (without any mods or CC)?

@SimQARobo  I’m not knowledgeable enough to know how to share a video. Is there somewhere where I can find info on this? 

@candiecoatediv 

Ah, there are some instructions here:

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

@candiecoatediv @twin-reverb-sims 

Thanks again for being so responsive 🙂

@marcelle_evans 

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

@SimQARobo 

Okay, I don't know how useful this is because running the recording software made the actual game run slowly, when the issue is really the animation and not the game's response time to clicks (which is fine). These are the settings I used before the patch. If you have any suggestions for less demanding video capture options (I used OBS), I'm all ears.

CAS Lag

@twin-reverb-sims 

Thank you!  Other than OBS, do you happen to have any other programs running that may be taking up resources?

@twin-reverb-sims 

OK thank you for all the information.  We'll look into it.

@SimQARobo 

Thank you so much. Your attention and help is much appreciated!

While we're all trying to make beautiful mermaids in slow motion, here are a few things that made an improvement for me:

Scaling down (up?) the display resolution:

Disabling this stuff in Accessibility:

Making the dock stop doing its thing:

Opening in low resolution mode (after right clicking on the application icon and selecting "Get Info"):

Good luck, y'all. <3

@twin-reverb-sims  Thank you for doing a video. I’m at a dental conference again today. Once I’m back at the hotel I will also do a video. I agree, I wold run my game on high sometimes ultra with zero lag. And the fact that it’s limited to CAS concerns me. It makes CAS unusable at this point. 

Thanks for the assistance everyone! The in-game lag seems to have gone away after installing the new EP, but the CAS lag is still there.

@Bluebellflora Stats as follows:

macOS Mojave v.10.14.5

MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)

Processor 2.3 GHz Intel Core i5

Memory 16 GB 2133 MHz LPDDR3

Graphics Intel Iris Plus Graphics 655 1536 MB

Prior to the patch I played with the game graphics turned all the way up (the very high settings on everything were what the game auto set the graphic settings to) with no lag. And as I mentioned, post installing Island Living, the in-game lag is gone, but the lag in CAS is still there. 

@SimQARobo  I'm sorry. I should have said, I do not know how to capture video. Are there any links for help with that? 

@Bluebellflora  thanks! I’ll try when I get home. I did install island living last night and I was in CAS briefly to see if anything was better. I did notice that the animation/movement of the sim seemed better but the voice was off from the animation. Again, I was only in their briefly. I will be trying again tonight to see if I can get a video and see if changing any of the settings @twin-reverb-sims  mentioned will work. 

@Bluebellflora  @SimQARobo  Here is the video. As I mentioned, the majority of the lag seems to have lessened since installing Island Living but there is still lag between the animation and voice. I am going to try with CC to see if that is the issue. 

Cas Lag No CC

@Bluebellflora - yeah, that helps a little bit too.

@candiecoatediv (cc: @SimQARobo) - that video is exactly what i'm experiencing. also pretty smooth gameplay once you get out of cas. 

@twin-reverb-sims  same. My gameplay is unaffected it’s just CAS. I put in my CC and no change. Everything runs fine except the animation and voice pairing. Did any of the adjustments you made able seem to help? I’ve repaired my game several times and it doesn’t matter if I’m starting a game from “scratch” or loading a saved file, the results are the same.