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EA_Jason's avatar
EA_Jason
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
8 years ago

Re: Empty Game Library Server Error

Update 3

The beta patch has been released today (28th August). If you are still running Yosemite please make sure you are opted into beta participation and download it.

Update 2

We're releasing a fix in around 2 weeks for the Beta version of Origin and a fix for all players roughly a week afterwards.

If you want to opt-in for the Beta version of Origin, you can do the following:

- Go to the Application settings by clicking on your username.

- Scroll down to Client update and slide the slider for "Participate in Origin Client betas" to the right (it has to turn green.

Update 1

We're currently looking into an issue where players are unable to download/install any games in Origin and where they cannot log in to Origin on a Mac.

Now there is a potential workaround where you install the latest OS for Mac, High Sierra, but please be careful with this! In the future, OS/X will no longer support 32 Bit applications like The Sims 3. Please read this article for more information: https://support.apple.com/en-is/HT208436

In order to install High Sierra, just go to the app store, search "High Sierra", download it and install it.

(Edit: marking this post as the solution for visibility and explanation. Please make sure to hit the Me Too button in the first post if this is affecting you - BluebellFlora)

11 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    @EA_Jason My computer is too old to install High Sierra... do I just not get to play my games ever again? 

  • Tremayne4260's avatar
    Tremayne4260
    Hero
    8 years ago

    I just tried to log into Origin and got in fine. All of my games were there. Have you simply restarted your computer? Sometimes that clears whatever may be causing you to not connect to Origin properly.

  • Anonymous's avatar
    Anonymous
    8 years ago

    I have restarted my computer multiple times, still doesn't fix it.

  • Anonymous's avatar
    Anonymous
    8 years ago

    Re: Update 1- I updated my OS to High Sierra yesterday and reset Origin just now and I am still unable to load any games in my library or start my Sims 4 game as Origin no longer recognizes it as purchased. 

  • EA_Jason's avatar
    EA_Jason
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    8 years ago

    @lovestronger Please enable the Origin Beta Opt-In as stated in the accepted solution and try again next week (after the 27th).

  • LeVamp8612's avatar
    LeVamp8612
    7 years ago

    Having the same issue in 2019 around the time that realm of magic is out! I'm not sure what to do, I have OS X Yosemite version 10.10.5, MacBook pro retina early 2015. no updates for this mac are available, and I haven't a single clue on how to solve my issue and I have restarted & redownloaded origin. I have tried multiple things and I'm afraid I am at a loss. After all the updates and changes I tried, now the game is not showing up in my library and all I seem to get is "Origin servers temporarily unavailable; apologies for the inconvenience, we're currently unable to retrieve your list of games. Please reload and try again." If it's an issue that is being worked on currently, I would love to know how I can stay updated with information so I'm not kept in the dark! I miss playing, and I was so excited for realm of magic! thank you for your time! 

  • LeVamp8612's avatar
    LeVamp8612
    7 years ago

    Thank you so much! This is exactly what I needed and I am finally able to play! I was so nervous throughout the whole process and now I feel like I'm soaring in the sky! Thank you so much!

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