I went online to a site called downdetector and for a week other players have complained of this glitch. I just talked to EA player and they said my mac isn't compatible with the game i never even knew this was possible but im receiving a refund and the game gets revoked. Thanks for the help
Your correct because after EA revoked my expansion my game still has a glitch at the bottom of the screen and the loading is still infinite. I can't believe they lied and/or misinformed me even though I got a refund now i have to repay for my expansion after i get this fixed.
this is my mac information: (13-inch, Early 2014),
1.4 GHz Dual-Core Intel Core i5,
4 GB 1600 MHz DDR3,
ntel HD Graphics 5000 1536 MB
Yes it was an EA rep I never had an issue with my game before i have 15 sims games and expansion packs so i never thought it could be my computer so i assumed it was me and listened to the rep. Im upset because I was recently told by another rep that I have to wait for a new developer update to fix my game and whenever that happens I have to repurchase the expansion pack im over it all and simply deleted the game ill revisit it in a couple months.
before i came to forums i went here https://downdetector.com/status/the-sims-4/ to see if anyone else was having issues feel free.
thanks for trying to help but i don't think there's any fixing this even if I get the glitch off my screen im still stuck on an infinite loading screen after it comes off i don't even want to play anymore I've cleared cache deleted multiple files restarted apps deleted apps its nothing more i can do.
UPDATE!
So i did what you suggested one last time removed my game let it generate a new one and the glitch is gone i didn't turn on edge smoothing or anything the I added back cc and mods it did still load a little slow but I have a mac not made for gaming so its expected it didn't loading for hours it took maybe 5-10 minutes and i do have a hefty amount off cc installed so its doing good. Thank you and screw EA Support.
