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aambush_'s avatar
aambush_
Seasoned Novice
28 days ago

Re: Game Data Incomplete, grey llamas, red and white sims, broken textures

This will be long. I'm sorry. I just want all the details to be there. 

I'm on a 2018 MacBook Air. I haven't played my game since 2024. Last year I tried to play but realized I didn't have enough storage on my Mac to do the much needed software update or download the new EA app. I put it off and told myself I would just get an external hard drive later.

Fast forward to now -- I have the external hard drive. I bought a Maxone 320GB hard drive and last night I freed a bunch of space on my Mac by putting personal files and some sims files on it. I was finally able to update my Mac and download the Ea app. I downloaded the game and all of the packs I have. All of my saves are gone which stung a bit but I've been here before and don't mind starting over. What I can't deal with is an issue I've never had before-- CAS is broken. I'll attach a photo:

From the looks of it, it's only my packs. It's not any base game items. I have no idea what I did wrong!

Extra info:

  • My mods AND cc have been removed
  • My game used to play from my iCloud files. I put a copy of that folder on my external hard drive. I have a bunch of Sims4 related folders on this hard drive and I'm wondering if that's what's causing the issue?
  • I have already tried repairing the game
  • I have already tried uninstalling the packs

 

Here is what the hard drive looks like. I labeled the folders 1, 2, and 3.

Folder 1 has the same exact folder in it with more sims data

Forgive me if I sound like a bone head but I'm not good with this stuff and really just want to be able to play my game again : (

 

thank you all for any help! 

3 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    26 days ago

    aambush_​ 

    Please read the solution (in green) in the opening post in this thread I have moved your post to and follow the instructions to fix your game.

  • aambush_'s avatar
    aambush_
    Seasoned Novice
    17 days ago

    Ok i did this but now the packs in cas are saying i dont own them even though they are downloaded! I started off small and downloaded Moschino and Backyard Stuff. In CAS the packs show up grey. I already cleared the EA app cache, AND repaired the game. that didnt work 

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