Forum Discussion

Re: game won’t open after deleting corrupted files

i deleted the corrupted files off my mac, remade the sims 4 and electronic arts folder, reinstalled origin and the sims, repaired the game, restarted my mac, removed all my mods and it still wont open because of the corrupted file. what do i do

1 Reply

Bluebellflora
Hero+
2 years ago
@hz5d9uhiuawn

Instead of deleting a few random corrupted files, manually remaking the Sims 4 folder and adding your Mods back in, please try a completely clean uninstall and reinstall of Origin and the game:

Uninstall the game via the uninstall option in Origin

Manually uninstall Origin, full instructions here (don't leave out any files or the app itself) https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

Rename or move the Electronic Arts folder currently in your Documents folder

Empty the trash

Restart your Mac

Download Origin from here - https://www.ea.com/origin-for-mac

Install Origin, making sure to uncheck the automatic updates option at login

Download just the Sims 4 base game

Open the game and play for a bit, checking it's working properly and not corrupted

If the base game is fine, install each pack you have and load the game after each install to once again check it is not corrupted.

DO NOT add any of your saves, tray files, CC, or any other content from your previous Sims 4 folder into the newly created Electronic Arts > The Sims 4 folder