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puzzlezaddict's avatar
puzzlezaddict
Hero+
7 years ago

Re: My Origin Won't Close

@xsageoo  It sounds like Origin might be set to open on startup, which you can disallow in Application Settings > Application > Startup Options.  This would explain how Origin reopened after you restarted your computer.

It's exceedingly rare that a force-quit command doesn't work, but perhaps you could try through the Activity Monitor instead.  Go to Applications\Utilities and open Activity Monitor, then highlight Origin and click the X in the upper left corner of the AM window.  Then run the Origin reset tool for macs and do a clean uninstall of Origin.

https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/

https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/

(It occurred to me that it might be worth disconnecting from the internet when trying to shut down Origin or when restarting your computer, as the app might be attempting to update itself or your account.)

If the above steps don't work, please provide your mac's specs here, as described in this post:

https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/4756624#M4

8 Replies

  • xsageoo's avatar
    xsageoo
    7 years ago

    I couldn't restart my computer because Origin won't close. I'm also very confused as to how I find the Application/Utilities.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 years ago

    @xsageoo  First, go into Origin, click on your username and select Application Settings.  Under the first tab, scroll down to Startup Options, and make sure that the option to open on startup is turned off.  (It should be gray instead of green.)

    Now click on the Finder icon in the lower left corner of your screen, select Applications from the choices on the left side of the Finder window, open the Utilities folder, and double-click on Activity Monitor.  You'll see a list of all processes currently running on your computer.  Click on Origin to highlight it, then click the X in the upper left corner of the AM window.

  • xsageoo's avatar
    xsageoo
    7 years ago

    That's the problem, I can't get into Origin. It's stuck, I can't get into it or close it. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 years ago

    @xsageoo  Then just do the second part (going to the Activity Monitor and closing Origin from there).

    Again, it might help to disconnect from the internet.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    7 years ago

    @xsageoo

    Can you force shut down your Mac by holding down the power button for a few seconds until it turns off. This isn’t ideal but you seem to have no other options.

    Next, hold down the shift key and start up your Mac again. Keep the shift key held down until you get to the login window then log in as normal. This is booting into safe mode, you can read about it here - https://support.apple.com/en-gb/HT201262

    Now run the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/ Once you see the confirmation window that the tool has removed the cache and other files, go into your Applications folder and drag the Origin app to your trash.

    Empty the trash, restart your Mac normally then download and install Origin.

  • MaggieRoseYeoma's avatar
    MaggieRoseYeoma
    5 years ago

    I did this & now stuff in missing in cas like the chins & some other facial future options. Also in build mode, the roofs wont show & the floors are covered in question marks

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