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5 Replies

  • jtrekkin's avatar
    jtrekkin
    6 years ago

    I canceled the download since it would not move from 99% to 100%. It would keep failing and I would have to sit there and hit 'resume' every 1 minute. After I canceled the download I I hit tried to Repair game and it crashed. 

    I will try to Reset Origin again, and follow those steps again. Thank you!

  • jtrekkin's avatar
    jtrekkin
    6 years ago

    Well, I tried the Reset. 

    It tried to repair and got this message after it failed:

     Origin is not able to download The Sims™ 4 to /Applications/The Sims 4.app/Contents/__Installer/installerdata.xml_DiP_STAGED.

    I tried to UPDATE the game and still got the same fail and error message.

    Seems like I'm stuck!

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @jtrekkin

    ☹️ Yes, it seems as if something has corrupted in the Origin download process. You've now tried the super repair and reset tool, I think your only option is to uninstall. This has fixed the issue for many others in the past but I appreciate is a pain to do.

    Do you get the Uninstall option when you right click on the game in your Origin games library?
  • jtrekkin's avatar
    jtrekkin
    6 years ago

    Hi again!

    I reinstalled the game. I loaded it up, and it's missing all of the packs and expansions lol. So I'm downloading all of the packs again. Hope this resolves the issue!

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