Re: [READ FIRST] Saves, CC/Mods or Library items disappeared? iCloud issues

lalalalalaaa2​ 

Just to be clear, are you referring to the online Gallery or your in-game Library?

Actually it's both. All of the lots and sims I downloaded from The Gallery and placed in my game have disappeared (eg. Newcrest was entirely populated with Lots I'd got from The Gallery and it's now completely empty), and also all the Content I'd favourited and stored in my catalogue in The Gallery has vanished too.

lalalalalaaa2​ 

I don't think it is both. It sounds like your issue is with the Tray folder in your Sims 4 folder. This stores all the files for the Lots/Rooms/Households in your in-game Library. The Gallery is only online.

Are you using iCloud Drive to sync your Documents folder? [READ FIRST] Saves, CC/Mods or Library items disappeared? iCloud issues | EA Forums - 10979712 

I was syncing to cloud until recently (I turned it off as I was running out of space)... the timing would match with when I lost everything.

As far as I'm aware I moved everything to my mac book's local drives. Any idea how I can find/restore the Tray folder?

I've also been having issues with the online Gallery ages. Mostly of the stuff I favourite either never appears or doesn't stay in my Catalogue 🤷‍♀️

lalalalalaaa2​ 

Go into Applications > Utilities and open the Terminal app. Copy this search command, paste it into Terminal at the prompt then hit Enter/Return:

find ~ -type f -name "*.householdbinary*" 2>/dev/null

This command is searching your whole user account on your Mac for any files ending .householdbinary which is one of the files the game creates when you save Lots to your in-game Library. The prompt will reappear in Terminal once it has finished searching. You will see the full file path in the results. If you need help understanding the results copy and paste the output here and I can explain it to you 🙂

Thanks so much for your continued help with this!

The results I got are below:

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb0df552d900a5.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb138ffce70217.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13954e991b7e.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db14d6cf2d0499.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db101ed23f0339.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb153923470776.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13a9bd290056.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13a079fb004b.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13acf660005d.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db14de9f67041d.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1399f367005d.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13783197010d.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13954f021b91.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb15708d4a65b4.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db103a7d030d23.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb0dffe348005f.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db133a32a503dd.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db0e5c5f8b0065.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13acf654005a.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db0dffea260077.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1399f346004f.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb0df552f100ae.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb156faebb3b89.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1571ce4d7a05.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13954ef51b8e.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1378313600f7.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb139a6a8b04f9.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb155cba5f006e.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb154d535f1631.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb137d6e460157.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1386ac452745.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb0df552b40099.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db0d84f57202e5.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb0dffe1460053.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13954eb01b81.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1378314200ff.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1399f337004c.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13f68421005c.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db0dc82e68009f.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb0df552a40094.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13a9bd6d0060.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13a9bd180052.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db10c586eb06f5.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb153923260772.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb155cba480065.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db0f67e95b006b.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb15319b26005d.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13954ed91b88.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb0df552be009d.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb15392314076f.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1378310b00ee.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb15319b4e0066.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb137831750104.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db0ffa1feb03ca.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb137d6ef6016f.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb158e40370326.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1378312300f4.householdbinary

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/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13783185010a.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00df0cfad0fb002d.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb0df552cc00a1.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb156153950ff1.householdbinary

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/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb15319b340060.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13a9bd430059.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13974f292856.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13954ee31b8b.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00df0d12318b0026.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db0f1a4d3e0367.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1399f32d0049.householdbinary

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/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb139554cf2830.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1338d2951a34.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb155fd7e0021f.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1378311800f1.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb155cba750074.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1399f35f005a.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00df0ce5ce190041.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb1399f3500056.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db0f34909a1291.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb137d6e2c0154.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb155cba9e0078.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13954e8c1b7b.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb0df552e300ab.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb13acf6480056.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db0fd91e4503b1.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x00db0d86b76602da.householdbinary

/Users/staceyharbour/Library/Mobile Documents/com~apple~CloudDocs/Documents/Electronic Arts/The Sims 4/Tray/0x00000000!0x0adb15392307076a.householdbinary

lalalalalaaa2​ 

Thanks :) As you can see from the file path the Tray folder is still in iCloud. You need to free up space on your internal drive and disable iCloud Drive syncing your Documents folder so the Electronic Arts > The Sims 4 folder containing all your user data is in the local Documents folder. I've merged your thread into the master iCloud thread. More info in the opening post.