Are you getting any error messages?
Did you previously have the game installed via Origin or have you never had it installed on this Mac?
When prompted by the OS to enter your Mac user account password, either during the installation process of Origin, EA App or Sims 4, did you successfully do this? Did you allow or deny Origin, EA App or Sims 4 access if you were prompted by macOS at any time during installation?
Hi! Thank you for the answer!!
I don't get any error messages, the game simply doesn't launch - my CleanMyMac app tells me that the game is frozen and asks if I wanna force quit it.
I had this game installed in my 2014 MacBook Pro, however I had to buy a new computer and just installed the game on it.
I installed the game through EA App because when I installed origin it showed me a pop up message saying that it was now EA and not origin and that I had to install the EA App, and by doing that origin would be deleted from my computer. I did this and then installed the sims, throughout the installation it asked for my account password and I inserted it.
I've tried uninstalling and installing the game and the EA app 3 times, and every time the same thing happens - I click the sims 4 icon, it jumps, it stops and nothing happens... I don't even have any mods intros computer, so I'm just running the base game.
@hollaninagirl
Thanks. Third party apps that claim to clean up unwanted files on your computer and may speed it up are ghastly. They can remove important files, ignore actual files that need removing, and even destabilise the operating system. I would remove it immediately, clean out all of its residual files and then try launching the game again. The fact that this app is running at root level and telling you the game is frozen and if you want to force quit it, is horrible. macOS is a very efficient OS running on a solid Unix foundation. Whilst Windows users often use these kind of apps, they are absolutely not necessary on macOS.
It is difficult to help further when you have intrusive software like this running because it can interfere with any further troubleshooting we try and do. If you need help uninstalling it please do a google and then come back 🙂
I uninstalled it again with the help of CleanMyMac, installed again and made sure Origin was out before installing the game... I still have the same problem, I legit can't launch my game
Yes, sorry, I've tried that.
I uninstalled CleanMyMac, removed all files, installed EA and Sims again and the same thing happens, I click the game for it to launch, the icon jumps a few times, stops and nothing happens - I attached a photo, you can see the dot underneath the sims icon yet the game doesn't open..
A screenshot of the message? After I force quit the game because it doesn't launch I get a popup asking if I want to report the issue, I clicked yes and it gave me a huge list of "problem details and system configuration" - that's where I saw the message, I'll leave a screenshot.
The Sims 4 folder didn't have full disk access!!!! OMFG thank you so much <3, It's all working now!!!
