Forum Discussion

Not applicable

Re: Sims 4 won’t launch from EA app

I have been having the same problem for a few weeks where when opening the Sims 4 from EA app, the game bounces in the dock, doesn't open and EA app opens back up.

I have tried all the fixes, which don't work for a couple of days, but then will work. Got it fixed earlier today, and now the problem is back again already.

This is the text from my last crash file if that helps anybody:

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>778ab5914b208ee066d9ccdc</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macarm64</sku><createtime>2024-09-05 15:23:10</createtime><buildsignature>Local.Unknown.Unknown.1.108.349.1220-1.300.000.189.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf81cdc</categoryid><stack> 0xf81cdc 0x413000000006c20 0x7a77800000076a30 0x6c39000000075d20 0x582b000000174194 0xbd0f800000150db0 0x8c09800000146d58 0x794f0000000143dc 0xa5740000006b093c 0x1e37000001200ea0 0x11e26d0 0x11a5c6c 0xe2238c 0x105dba4 0xe4c040 0xe4b6b0 0x6130 0x6484 0x4ca0 0x73144 0x41600000001073d8 0x6a6c000000107320 0x5847000000041678 0x432b0000000092c4</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 1.85 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x0 LoadingScreenActiveFlag: 1 Origin Version: 13,280,0,5793 Modded: False SystemInfo: Mac OS X Version 14.6.1 (Build 23G93) GPU: Apple M1 macOS Metal driver 0.0.0.0 Architecture: arm64 (baseaddr) 0x1005b0000,'The Sims 4' 0x191b03000,'libsystem_pthread.dylib' 0x1919a0000,'libsystem_c.dylib' 0x1919a0000,'libsystem_c.dylib' 0x19be5a000,'Metal' 0x19be5a000,'Metal' 0x19be5a000,'Metal' 0x19be5a000,'Metal' 0x1e8d1d000,'AGXMetal13_3' 0x1005b0000,'The Sims 4' 0x1005b0000,'The Sims 4' 0x1005b0000,'The Sims 4' 0x1005b0000,'The Sims 4' 0x1005b0000,'The Sims 4' 0x1005b0000,'The Sims 4' 0x1005b0000,'The Sims 4' 0x1005b0000,'The Sims 4' 0x1005b0000,'The Sims 4' 0x1005b0000,'The Sims 4' 0x191b6b000,'CoreFoundation' 0x191b6b000,'CoreFoundation' 0x191b6b000,'CoreFoundation' 0x191b6b000,'CoreFoundation' 0x192cc0000,'Foundation'(/baseaddr)</contextdata></report>

This is with no mods and my save files removed. I have also repaired the game through the app and done a manual repair twice. I have plenty of memory on my MacBook, and the game and my IOS are up to date.

Any help massively appreciated as I am about to just give up and forget the 100's of hours and £'s I've put in this game. Thanks.

5 Replies

hayleymartens
New Novice
1 year ago
Has there been any luck with this? EA support have been horrible and entirely unhelpful.
QueenGarrie
Not applicable
1 year ago
Hi. No, I’ve had no real answers. Tried all the usual fixes which sometimes help, but then the problem comes back a couple days later. EA have said they cannot help any further.

I can even have it work in the morning and then I’ll go to play again that evening and it won’t open.
Bluebellflora
Hero+
1 year ago
@QueenGarrie

I wonder if your issue is memory related because it works in the morning but then later that day it doesn’t. When it happens next time can you restart your Mac then try to launch it?
QueenGarrie
Not applicable
1 year ago
Hi. Restarting doesn’t make any difference I’m afraid. Also, sometimes it won’t work in the morning and then will work later in the day. I’ve not been able to pinpoint anything that is causing it.

in case it was a memory problem I have moved all my other files to an external hard drive but that hasn’t made any difference either.

honestly I feel like I’ll just keep plodding on with it and use it when I can. I definitely won’t be buying any more packs though as it’s too disappointing to not be able to play them.
Bluebellflora
Hero+
1 year ago
@QueenGarrie

No, I meant memory as in RAM, not storage.

It sounds like something on your Mac is causing this as it’s so random. Set up a new user account on your Mac and try playing in that account. Don’t set up iCloud and don’t install or run anything apart from EA App and the game. Have the user account as clean as possible.