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kristinasilver1's avatar
kristinasilver1
2 years ago

Re: Unrecognised Video Card Error - fix for Mac

@puzzlezaddict I have mac, and my graphics goes into a Window maximization not full, so the pointer does not clicks on that options which is appropriate to the graphics.

9 Replies

  • kristinasilver1's avatar
    kristinasilver1
    2 years ago
    @Bluebellflora Following your instructions this is my graphic specifications:

    Apple M2:

    Chipset Model: Apple M2
    Type: GPU
    Bus: Built-In
    Total Number of Cores: 10
    Vendor: Apple (0x106b)
    Metal Support: Metal 3
    Displays:
    Color LCD:
    Display Type: Built-in Liquid Retina Display
    Resolution: 2560 x 1664 Retina
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Automatically Adjust Brightness: Yes
    Connection Type: Internal
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago

    @kristinasilver1 

    Thanks. Let's add your Apple silicon chip to the Graphics file and see if it helps.

    If you've previously added the GraphicsCards.sgr file to the ConfigOverride folder in your Sims 4 folder, trash it.

    Right click on the base game app in your Applications folder, or wherever you have the game installed and select Show Package Contents.

    Navigate to Contents > Resources and open the GraphicsCards.sgr file using TextEdit.

    Scroll all the way down to the bottom until you see the Apple section:

    vendor "Apple" 0x106B
    card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
    card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
end

    Create a new line, copy/paste the M1 line and replace it with M2 so it looks like this:

    vendor "Apple" 0x106B
    card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
    card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
    card 0x0000 "Apple M2" $cardLevelUber $resolutionHigh $cardLevelUber
end

    Save and quit then try and load your game.

  • kristinasilver1's avatar
    kristinasilver1
    2 years ago
    @Bluebellflora Thank you so much, for your help.


    I did that, and now when I check the Config.log it shows this: Number: 0
    Name (driver): Apple M2
    Name (database): Apple M2 [Found: 1, Supported: 1]


    However, when I run the game - same issues, even though I restarted it a few times.
    Should I repair it? Thank you.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    2 years ago
    @kristinasilver1

    Great, partly!

    Yes, try a repair and see if that will help. It's very odd that you get this error. Which exact version of macOS are you running?
  • kristinasilver1's avatar
    kristinasilver1
    2 years ago

    I am using Version 13.2.1 (22D68). I did repair, but still same, I honestly have no idea why.

  • kristinasilver1's avatar
    kristinasilver1
    2 years ago

    Thank you so much for your help. I updated and it worked! Finally I have normal gameplay. I was so desperate about this bug, but you really helped me so much, I am forever grateful!

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