Unrecognised Video Card Error - fix for Mac
This is a common error message which does not impact the game.
You can easily fix this yourself by following these instructions:
Right click on the Sims 4 base game, wherever you have...
Forum Discussion
Thanks. Let's add your Apple silicon chip to the Graphics file and see if it helps.
If you've previously added the GraphicsCards.sgr file to the ConfigOverride folder in your Sims 4 folder, trash it.
Right click on the base game app in your Applications folder, or wherever you have the game installed and select Show Package Contents.
Navigate to Contents > Resources and open the GraphicsCards.sgr file using TextEdit.
Scroll all the way down to the bottom until you see the Apple section:
vendor "Apple" 0x106B
card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
end
Create a new line, copy/paste the M1 line and replace it with M2 so it looks like this:
vendor "Apple" 0x106B
card 0x0000 "Apple A12Z" $cardLevelUber $resolutionHigh
card 0x0000 "Apple M1" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M1 Max" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M1 Pro" $cardLevelUber $resolutionHigh $cardLevelUber
card 0x0000 "Apple M2" $cardLevelUber $resolutionHigh $cardLevelUber
end
Save and quit then try and load your game.
@Bluebellflora Thank you so much, for your help.
I did that, and now when I check the Config.log it shows this: Number: 0
Name (driver): Apple M2
Name (database): Apple M2 [Found: 1, Supported: 1]
However, when I run the game - same issues, even though I restarted it a few times.
Should I repair it? Thank you.
I did that, and now when I check the Config.log it shows this: Number: 0
Name (driver): Apple M2
Name (database): Apple M2 [Found: 1, Supported: 1]
However, when I run the game - same issues, even though I restarted it a few times.
Should I repair it? Thank you.
- @kristinasilver1
Great, partly!
Yes, try a repair and see if that will help. It's very odd that you get this error. Which exact version of macOS are you running? I am using Version 13.2.1 (22D68). I did repair, but still same, I honestly have no idea why.
Thank you so much for your help. I updated and it worked! Finally I have normal gameplay. I was so desperate about this bug, but you really helped me so much, I am forever grateful!
