Hello Sims team!
I recently downloaded the sims 4 castle estate kit and when i relogged my saves were gone and the game treated me like I was a new player despite saying i have almost 200 hours on it. I looked this bug up and all i could find were solutions to a bug like this from 2017 and I am now unsure if that is even the same bug. I followed the solution regardless and went to my system settings and enabled then disabled optimize icloud storage as I never even had it on, but my saves are still gone. Am I missing something? Are my saves gone for good? This is the first cc I have purchased besides the holiday expansion which was free- will this issue happen with every extra content I download?
Please help me find the correct solution to this problem and fix this bug so that it doesn't happen for other players like me. It is very hurtful and deters players from downloading extra content- which I was extremely hesitant to get in the first place.
Thank you for your time
This could be part of the mass saves glitch happening to everyone since the most recent update as I haven't played since then
