Forum Discussion

Anonymous

9 years ago

Approved

Sims 3: can't update (super patch doesn't work)

I've been playing Sims 3 since 2009, but repeated uninstalling and reinstalling several times. I'm using MacBook Pro (mid 2010) since the first time, but updated it to El Capitan 10.11.6 this year. ...

mac

EA_Mai

EA Staff

9 years ago

Hi @28sadalmelik,

Please, try to uninstall the game from your Mac and install it again using Origin. If you have your games already registered in The Sims 3 website, you just need to install the Origin client, log into your EA account and click on the game to start the installation.

Let me know if you have any questions 🙂

Mai

caitlinridsdale

9 years ago

i have the same problem i installed the sims 3 from origin and tried to play it through the origin game and it just says unexplained error occured. so i uninstalled it and then tried again and then did the superpatch 1.67 and it still wont wont from origin saying the same error it wont even open launcher..

EA_Mai
EA Staff
9 years ago
Hi @caitlinridsdale,

Let's try to find the problem. Which The Sims 3 packs do you have installed?

Also, could you give us more information about your Mac following these instructions?

Thanks!

Mai
- caitlinridsdale
  9 years ago
  Hi,
  
  My Macbook is a 2011 Macbook Pro running 10.12 Sierra.
  it has a 2.4 GHz Intel Core i5 processor, Intel HD Graphics 3000 384 MB and 4 GB 1333 MHz DDR3 Memory
  Is that enough information?
  
  I only have sims 3 installed at the moment.
  
  thanks
  - Bluebellflora
    Hero+
    9 years ago
    @caitlinridsdale
    
    Please can you try following the instructions on applying the super patch manually here. Gatekeeper is probably stopping you from installing the patch because it's not signed properly by EA (it's perfectly safe to open).