Hi, this is my first time using this forum so I’m not sure if anyone can help but my Sims 4 keep crashing on my Mac. I’ve tried to repair the game and I’ve removed broken mods but after 30/40 minutes of playing they just crash unexpectedly, without a message or anything, the screen just disappears and the game quits. Can someone help with this? Thank you

@andreaim24 Hi, I'm barging in (and I don't have Catalina) but I do have a Mac though, and I had the same crashing issue and it was definitely a faulty mod. An adult one per se, so if you have one in your game you might want to look for the newest update. The one the modder made after the patch didn't work and according to a lot of gamers, this is what caused the game to crash. He fixed it (though I haven't tested it yet with it when I removed the broken one, the game worked) ^_^

@EriSims974 Ohh I had no idea that the new mod update wasn't working! Thank you for pointing that out!

@Bluebellflora Hi!! I just did as you said and it appears to work just fine when played on a new account!

@andreaim24 Which ever save you load when you play the game may be the corrupted one. Launch the game and click on load game then hover over one of the households to see the file path:

@andreaim24 Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

Sims 4 crashing Mac iOS catalina | EA Forums

17 Replies

Bluebellflora
Hero+
5 years ago
@andreaim24

Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
mcutting217
Rising Newcomer
5 years ago
I'm having the same exact problem - I've repaired the game, removed all of my mods, created a clean folder, uninstalled and reinstalled origin and updated my Mac.
This is my Mac info:
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
3.1 GHz Dual-Core Intel Core i5
8 GB 2133 MHz LPDDR3
Intel Iris Plus Graphics 650 1536 MB
Bluebellflora
Hero+
5 years ago
@mcutting217

Can you attach your Config.log file to a post here please.

Can you disable Origin in-game and see if that helps - https://bluebellflora.com/2017/12/23/disable-origin-in-game/
mcutting217
Rising Newcomer
5 years ago
I did disable origin in game, nothing. here is log
Config.log5 KB
andreaim24
5 years ago
Hi! This is my Mac information:
MacBook Air (13-inch, early 2015) running macOS Catalina 10.15.6
1.6 GHz Dual-Core Intel Core i5
4 GB 1600 MHz DDR3
Intel HD Graphics 6000 1536 MB
Config.log5 KB
Bluebellflora
Hero+
5 years ago
@andreaim24 @mcutting217

Thanks both 🙂

Could you create a new user account on your Mac and see if it still happens. Don't copy over any saves, keep it as a new, clean game with none of your user data. If you need help setting up a new account you can read this article - https://support.apple.com/en-gb/guide/mac-help/mtusr001/mac
andreaim24
5 years ago
@Bluebellflora With no Mods?
Bluebellflora
Hero+
5 years ago
@andreaim24

Yep - no Mods, no saves, no Tray, nothing from your current Sims 4 folder.
andreaim24
5 years ago
@Bluebellflora Hi!! I just did as you said and it appears to work just fine when played on a new account!
Bluebellflora
Hero+
5 years ago
@andreaim24

Great! Maybe something else you have running, either an app or maybe a background process, is interfering and causing the crash in the other account. Or it could just be the clean Sims 4 folder. You could move your whole Sims 4 folder to the desktop in your usual user account and see if the game crashes, not sure you tried that?