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lkwr21's avatar
lkwr21
6 years ago
Solved

sims 4 game data missing or damaged MAC

Hey Big problem over here I have this message coming up on my game. I have uninstalled, reinstalled, repaired, refreshed my folders. also made a new user on my computer and re downloaded origin on i...
launching
  • Bluebellflora's avatar
    Bluebellflora
    6 years ago

    @lkwr21 

    You updated your OS to Catalina? Or was it some kind of other update?

    Is it the same error message or is it different after trying different things? Could you please post a screenshot of it?

    Does Origin have Full Disk Access in System Preferences > Security & Privacy > Privacy > Full Disk Access?

    Give this a try (please make sure there is no Sims 4 folder in your Documents > Electronic Arts folder):

    1. In your Applications folder right click on the Sims 4 app and select Show Package Contents.
    2. Navigate to Contents > Mac OS.
    3. Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place.
    4. Now open Origin, right click on The Sims 4 in your Games Library and click Repair Game.
jeanneley54's avatar
jeanneley54
5 years ago
@Bluebellflora It didn't work. All that happened after was the same error message and the same unix executable file being reinstalled. I'm stumped.
Bluebellflora's avatar
Bluebellflora
Hero+
5 years ago
@jeanneley54

Yes, after a repair the file is recreated. I'm stumped too because the only way that I am aware of of forcing a Metal compatible Mac to run the LE is by trashing that file and then NOT repairing the game. Something else is causing the game to think you should be running the LE.

Could you attach the Config.log file from your Sims 4 folder here?
  • jeanneley54's avatar
    jeanneley54
    5 years ago
    @Bluebellflora I repaired it again, tried to play, and got a message to download The Sims 4 Legacy Edition. It created The Sims 4 Legacy Edition folder with no config.log file.
  • jeanneley54's avatar
    jeanneley54
    5 years ago
    @Bluebellflora No config file was created when I tried to launch the game -- just error messages.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @jeanneley54

    So it's really not getting far in the launch process. Was it the LE error message?
  • jeanneley54's avatar
    jeanneley54
    5 years ago

    yes it was. I decided to uninstall and reinstall, and the installaition quit halfway through the verification process.

  • jeanneley54's avatar
    jeanneley54
    5 years ago
    @Bluebellflora Origin doesn't quit while this is happening. I'll try the reset tool though.
  • jeanneley54's avatar
    jeanneley54
    5 years ago

    Okay. I reset Origin, uninstalled, reinstalled, and it quit halfway through verification again. One thing I neglected to mention was right after I bought The Sims, I was able to login to Origin, successfully download, and play for a whole hour. When I tried to play again, I got the dreaded white Origin screen, and I tried all of the troubleshooting steps with no success.  

    I  copied my Sims folder to my desktop and deleted the game. Finally after an email from Origin support, I started up in safe mode and was able to login to Origin. I still have the backup, and all I need is an uncorrupted app. I really want to buy DLCs and stuff, but I can't even play the base game. Do you think Origin or someone could just email the app.

  • jeanneley54's avatar
    jeanneley54
    5 years ago
    @Bluebellflora Thank you for all of your persistence and efforts to help me. My husband bought me this iMac specifically so I could play The Sims again, so this has been really exasperating for me.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @jeanneley54

    I understand and I'm sorry I couldn't help but maybe an Origin helper can here 🙂
  • jeanneley54's avatar
    jeanneley54
    5 years ago

    Here you go.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @jeanneley54  Thanks for the info.  I think you have the most recent version of the Nvidia driver that Apple offers.  Nvidia has a newer driver for your model Mac which might theoretically be compatible.  The problem is, it's indicated for High Sierra, not Catalina, so I'm not sure it would work.  I'd at least wait to install it until getting a second opinion.

    What you could do, for now, is install the new version of Catalina that came out a couple days ago.  It doesn't have a newer driver, but if the problem preventing you from playing is something else about the OS, installing the newest version may repair the error.  You can update Catalina from the App Store, among other places.

  • jeanneley54's avatar
    jeanneley54
    5 years ago

    Sorry about the delay in responding. I was in the hospital. Catalina is version 10.56 and my graphics driver is the one that came with my 2003 iMac. I was able  to play sub successfully once. but couldn't connect to and getting a white screen on Origin, After a month of getting advice from Origin without success. I deleted The Sims 4 and Origin to start over, and I finally got the advice to start in safe mode. Now I was able to connect to Origin but could not verify The Sims 4 more than halfway each time, which has nothing to do with the graphics driver, only the download process. Can you help- me please.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @jeanneley54  I'm sorry to hear you were in the hospital.  When you say Origin can't verify Sims 4, do you mean that it's now installed?  Do you get an error when it stops?  If so, please post a screenshot.

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