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SummerSloane's avatar
SummerSloane
Seasoned Rookie
4 years ago

Sims 4 Keeps Crashing - Mac Error

Hi,

My game keeps on routinely crashing every time I boot up the game. I have created a new folder every time this happens, which fixes the game for a few times I boot up, but then starts crashing again. I get a Problem Report every time it crashes. I have tried repairing the game through origin and it still does not stay fixed.  

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000170dc0450
Exception Codes: 0x0000000000000001, 0x0000000170dc0450
Exception Note: EXC_CORPSE_NOTIFY

Please help!!

mac

9 Replies

  • SummerSloane's avatar
    SummerSloane
    Seasoned Rookie
    4 years ago

    @Bluebellflora Here are my Mac Specs:

    macOS Monterey

    Version 12.3.1

    MacBook Air (Retina, 13-inch, 2020)

    Processor: 1.1 GHz Dual-Core Intel Core i3

    Memory: 8 GB 3733 MHz LPDDR4X

    Startup Disk: Macintosh HD

    Graphics: Intel Iris Plus Graphics 1536 MB

    After changing the Sims folder to Sims 4.old, I move my mods folder, saves folder, and tray folders to the newly created Sims 4 folder.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @SummerSloane

    Thanks. The whole point of creating a new Sims 4 folder is to test the game thoroughly without any of your previous data. If it works normally you can then start adding back your saves, mods etc. but when the game stops working again you know it will be one of the files you just added back which is causing the problem. It's all explained here - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163

    There is also the possibility that Monterey is causing the issue, as evidenced in this thread - https://answers.ea.com/t5/Technical-Issues-Mac/macOS-Monterey-and-new-Sims-4-update-crashing-problems/td-p/10942620

    There have also been multiple reports of game issues over the last year or so from users with the same Mac as you. This is most likely to be caused by the very low spec. of the machines as they are not designed for any form of gaming.
  • SummerSloane's avatar
    SummerSloane
    Seasoned Rookie
    4 years ago

    Hi @Bluebellflora

    When creating a new Sims 4 Folder, I do move each folder in one by one, and I get no issues upon reboot. I thought this was caused by my script mods, since it usually happens after I turn on the script mods, however even with script mods out of my game it still will sometimes crash.

    What do you recommend doing? Will this just be an issue that can't be solved – and a stronger gaming computer will be needed?

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @SummerSloane

    Does it only happen after you've added the script mods back in then taken them out again? Or does it happen before you've added them back in, after playing a clean game for a while?

    If the issue is related to Monterey you will need to wait for either EA to fix it, or for a future Apple update which may change whatever the trigger is.

    If it's Mod related you need to test adding them back in one at a time, finding out the culprit.

    I suspect it is a mixture of these two things. With regards to the Mac, the more content you add to your game the more your Mac will struggle to run it. It is difficult to sometimes troubleshoot on low spec machines because performance will always be compromised.

    I would try a clean folder again and play it for several hours without adding in any of your Mods, see if it happens again and how frequently.
  • SummerSloane's avatar
    SummerSloane
    Seasoned Rookie
    4 years ago

    @Bluebellflora I've noticed it happening more often after I enable script mods and try to restart my computer. However, when taking the script mods out, my game still crashes and I get the same error, so it makes me think something else is wrong? I've also tried taking out all the mods and still I get an error and my game crashes.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @SummerSloane

    No, that's why I asked if it was happening before you added them or only after. If it's only happening after you add them, even if you then remove them, it is the Mods. There will be data in your saves and cache files relating to the Mods.
  • SummerSloane's avatar
    SummerSloane
    Seasoned Rookie
    4 years ago

    @Bluebellflora 

    So does that mean it could be one specific mod? Should make a new Sims 4 folder and use the troubleshooting method to see which mod it is? And if it is corrupting my saves and cache, does that mean I need to create a new folder every time it crashes?

    If I haven't said it already, thank you for your help! This has been such a headache for me and has only started happening the last couple days.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    4 years ago
    @SummerSloane

    You're welcome!

    Yes, it could be one or several mods. Follow the instructions to do the troubleshooting and figure out which one(s) it is. When you've found it remove it from the game. We've had two patches in quick succession, maybe the Mod(s) need updating in which case check the creator's site.

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