Forum Discussion

0f2e4mikcbnx's avatar
0f2e4mikcbnx
Rising Newcomer
5 months ago

Sims 4 randomly crashes and freezes

Hi there!

For the past few days I have been troubleshooting my Sims 4, as it randomly crashes or freezes.

Crash = it'll quit the game and I get the apple pop up "the sims 4 quit unexpectedly"
Freeze = the sims are stuck in the same position, can't click on anything but I do hear the time change when I press the time buttons (1,2,3). It's not fully frozen as the sims still look around and breathe but can't do anything.

The crashes and freezes happen at random times. I have let the time run to wait if it still happens.

This is what I tried:

  1. vanilla game
  2. putting mods/CC back folder by folder
  3. creating a new save with same family & home (saved those in the gallery)
  4. created new save with new sim.
  5. BetterExceptions says there are no conflicting mods and only flags animation errors.
  6. deleting cache & localthumbnailcache file.

Not in a particular order. None of the above have worked.

What else can I do? I would love to figure this out since the new expansion pack is being released tomorrow and I can't wait to play it! I play with a legacy family so my priority is to keep them.

Is this a patch related issue? (It's also been raining inside and my retail stores are not functioning anymore.)

System: Macbook M1 Max 16"
OS: 15.3.1
Mods/cc: yes - but game also crashes without mods/cc

2 Replies

  • v0lmen's avatar
    v0lmen
    Seasoned Novice
    5 months ago

    Not sure tbh, I randomly have the same freezing sim issue as well, randomly a character just freezes in one spot, won’t do any actions or move. I don’t play with any CC. The only way I’ve been able to undo the freezing is saving then reloading the game. Granted when I come back the sim that was frozen always seems to appear in a different location from were it was frozen. It seems like the sim is on auto mode while its visual body is frozen.

    System: Mac Mini M4 (24gb ram, 512gb ssd)