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Bluebellflora
3 years agoHero+
How did you follow instructions for Windows machines when you are on a Mac? Are you playing on both platforms and having the same issue?
Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
- 3 years ago
Thanks for getting back to me @Bluebellflora ! I followed all mac instructions sent by the chat agent. Here is info on my mac
- 3 years ago
- Bluebellflora3 years agoHero+
Thanks. Follow these steps to launch a new clean game and see if it works - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M163