Forum Discussion

7 years ago

Solved

Sims 4 stuck on "Verifying Game Files" (Mac)

Hi! So For about a month or so now my sims 4 on origin has been broken. I've tried EVERYTHING you can find about this Sims 4 bug. Basically what happens is when I open origin origin works fine but th...

mac

Bluebellflora
7 years ago
@sofiacataldi

Have you run the Origin reset tool? https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/

EA_Darko

Community Manager

7 years ago

@bearhugs808 So when this issue occurs the best way to solve it is by following the steps below.

Open your control panel, you can do so by searching in start menu or by pressing Windows+R and then entering control panel
Open Internet options
Click on the connections tab and then in the bottom of the window click LAN SETTINGS
Make sure that you uncheck 'Use a proxy server for your LAN' and hit apply
Exit out of Origin and then restart your system

If the above doesn't work and you still have issues just post to let me know and we will take it from there.

Darko

bearhugs808
7 years ago
@EA_Darko
Hi! Thank you so much for your help, but I tried it and nothing changed. I turned off all the proxies on my computer and saved it and restarted origin and it sadly is staying the same. If you have any other useful tips that would be awesome!
Thank you!
PS- This is for a MacBook Air
- Tremayne4260
  Hero
  7 years ago
  @bearhugs808, try resetting Origin. Here is the link to the instructions.
  https://help.ea.com/en-us/help/origin/origin/how-to-reset-origin-on-mac/
  Please reply back to let us know if this resolved the issue.
  - bearhugs808
    7 years ago
    @Tremayne4260
    Hi thank you for offering your help!,
    I tried that program before and it sadly didn't affect it in anyway. If you have any other tips let me know!
    Thank You!
Anonymous
7 years ago
hey i have the same problem but what if you have a macbook because i can’t find anything to help me with this.
- Bluebellflora
  Hero+
  7 years ago
  @kbpoole37
  
  A Macbook is a Mac. Did you try the suggestions on the first page?
  
  In your Applications folder right click on the Sims 4 app and select Show Package Contents.
  
  Navigate to Contents > Mac OS.
  
  Right click on The Sims 4 and select Move to Trash. Don't drag the file as it will only move an alias and leave the original in place. If there is another file in the folder, The Sims 4.par, leave it alone.
  
  Now open Origin, click on The Sims 4 in your Games Library and click on Download.
  - sofiacataldi
    7 years ago
    Hi. I've also encountered this issue. I've gone as far as making a new user on my Mac to see if it would work. I've tried cleaning most of my files since I thought it was a problem with my storage, but it's been stuck on "Verifying Game Files" for around 3 months. I've also tried to uninstall both Origin and Sims, but it hasn't worked. I just want to play this game again.
lakyendriabrown
7 years ago
do you have the steps for a mac because thats for hp
- Bluebellflora
  Hero+
  7 years ago
  @lakyendriabrown
  
  Did you try the Origin reset tool in my link above? Which version of macOS are you running?
  - lakyendriabrown
    7 years ago
    OH my geesh....it worked....you are so awesome.....origin couldnt even fix it im sooooo